Lexus Monogram Service

Ken Stringer was very professional!

great service!

Ken was very nice and pleasant! The service was excellent and fast.

Excellent service and help from Seth

Nick Taylor was very helpful and professional.

Lexus services teams are done with their great work.

I would like to know how much my 2005 Lexus RX330 is worth. My 2022 RX350 is not for sale, yet.

Faustino provided me with prompt and excellent service. He was respectful and attentive to what was needed to be serviced with my vehicle.

Bill was amazing as always. He is the reason why I have been so loyal with Keyes Lexus. He is honest and looks out for his clients. Can’t say enough good things about him.

Nick did a great job of handling my service issues. I'm handicapped and was unable to come in and see the service that needed to be done. Nick was very thorough in explaining all the things that they were going to do and why it needed to be done.

N/A

Corey always provides excellent efficient and professional servicthsnk you. Cece smith

Thank you so much. Everything was smooth and flawless

The man who attended me in the service department was aiming to please and was knowledgeable on the traits of a lexus

As always, Ali exceeds all expectations, he is professional, courteous and informative. Truly an asset to your company.

Anthony from valet was helpful and explained needs and no needs for my less than 20k used Lexus . Thank you ! Mayte F

Satisfied every time with the service Tony gives me. Thanks

Excellent service, very much appreciated.

I’m disappointed in the lack of communication I received regarding my car service. I called late afternoon on Monday to verify my tire warranty and was told someone would call me back. I never heard back from anyone. I called again Wednesday and got the information so had my car towed there. Once i arrived at the dealership someone checked me in but then I was told to wait for service advisor. It seemed like I waited awhile but then Jesse came to get me. I explained the problem and he said he would be back then left for awhile then completed my check in. He mentioned a loaner but I asked when the repair would be completed and he said “tomorrow” so I declined the loaner as I said I wouldn’t need it if it would be done.”tomorrow “ Wednesday. On Wednesday I did not hear anything from anyone so around 1-2 pm I called to check the status of my vehicle and was told a request would be put in and someone would get back to me. No one did…so I called again between 3-4 pm stating it was nearing closing time and wanted status but again told a request would be put in. I finally said I need to talk to someone asap and the operator said the advisor was calling me “right now” so I hung up and waited - no call. So I called back and left messsge for a manager then tried again to get service advisor. Jesse called me back around 5 pm and said,”sorry your car will not be ready today”. I told him I had a meeting early in morning and could I come get a loaner since service closed in 45 minutes and I had no time to make other arrangements. So I did but with traffic that time of day got there late. I’m not upset that my service was delayed but rather that I had to keep calling to find out status and there was no communication so I could make other arrangements.

I wrote & it wouldn’t submit. Done!