Lexus Monogram Service

Excellent service, very much appreciated.

I’m disappointed in the lack of communication I received regarding my car service. I called late afternoon on Monday to verify my tire warranty and was told someone would call me back. I never heard back from anyone. I called again Wednesday and got the information so had my car towed there. Once i arrived at the dealership someone checked me in but then I was told to wait for service advisor. It seemed like I waited awhile but then Jesse came to get me. I explained the problem and he said he would be back then left for awhile then completed my check in. He mentioned a loaner but I asked when the repair would be completed and he said “tomorrow” so I declined the loaner as I said I wouldn’t need it if it would be done.”tomorrow “ Wednesday. On Wednesday I did not hear anything from anyone so around 1-2 pm I called to check the status of my vehicle and was told a request would be put in and someone would get back to me. No one did…so I called again between 3-4 pm stating it was nearing closing time and wanted status but again told a request would be put in. I finally said I need to talk to someone asap and the operator said the advisor was calling me “right now” so I hung up and waited - no call. So I called back and left messsge for a manager then tried again to get service advisor. Jesse called me back around 5 pm and said,”sorry your car will not be ready today”. I told him I had a meeting early in morning and could I come get a loaner since service closed in 45 minutes and I had no time to make other arrangements. So I did but with traffic that time of day got there late. I’m not upset that my service was delayed but rather that I had to keep calling to find out status and there was no communication so I could make other arrangements.

I wrote & it wouldn’t submit. Done!

Mr. Gonzalez Wes very attentive and professional. He kept us informed regarding the progress in our vehicle.

Very thorough.. Took the time to point out a few things that I needed to address to keep my vehicle performing at it’s absolute best.

Jesse is very difficult to get hold of. I had to call 3 times to try to find out the status of my car. I was told I could pick it up as early as 7 am on Thursday. I arrived at 11 and the paperwork was not ready and Jesse was not in the office.

Tino is knowledgeable and personable. He is the best service advisor at Crown Lexus!

Roberto was very efficient in the car intake process. He was a good communicator and very courteous.

Cool

I was satisfied with the techs testing my battery for issues after it died. Customer service is always very friendly and attentive. However, I was disappointed that a common issue post battery drain wasn't resolved at the dealership. I noticed my backup camera had an exclamation point and the guidelines didn't move when rotating the wheel. After researching the issue, it turns out this is a common issue. I didn't know this about the ES cars.

Appreciate the extra effort

As always…Rob and entire maintenance staff were great. A brake issue was found-and fixed immediately. Car was actually done early and was washed and clean when I picked it up.

Thank you Maryanne for taking good care of me for this visit.

Fast thank you

Mark was professional, polite, and very understanding which made the interaction smooth. I’m glad Mark was my advisor that day because I appreciate his patience and willingness to help me.

Frank was very nice and very helpful and had very good communication

No problem, Joel Gooding was wonderful to work with.

Adam demonstrated excellent ???? customer service. He was friendly, personable, and communicated well - I knew what to expect with my car and when to expect to it. Thank you.

Super great service representative!! Super great receptionist in the show room!! A delightful bunch of professionals. Thank you Lexus!!

La atención y la experiencia con Lexus el cajón siempre es muy buena