Lexus Monogram Service

Alfred was great. He notified when our car was due for service. Alfred took care of us when we arrived and kept us informed on the service status. He answered all our questions and was very knowledgeable.

As I told Robert Mandgie, it was a great experience. Jennifer is an excellent contact person, and the mechanics did a fine job.

I found Maryann very personable and helpful, i wish that I had gotten a status update in the afternoon so I would have had an eta on completion time/day tho.

Frank did a great job!

Great as usual

Very helpful

Thank you Jerry!

Profesional crew!!!!!

Great Lexus service as expected and delivered

Let me start by saying Adam was absolutely wonderful. My issues with yesterday’s service have nothing to do with Adam and he’s an asset to the service department. He was kind, understanding, I saw him try to help a customer find her phone. My issue lies with the service I received over the last couple of visits that culminated in an extra $800 out of my pocket that possibly could’ve been avoided. When I was last in prior to this visit, my tires were rotated because I had a nail in the back left tire. Come to find out, no one checked my brake pads, which had allegedly started to wear unevenly. Now would this have been caught? Maybe … but I didn’t even get a chance to find out. Fast forward to yesterday and I’m out $800 because my brake pads had worn unevenly and even ruined the rotors. I was told that this was ‘normal’ in a hybrid and they’ve seen wear go down very quickly in even just a month’s time. I don’t buy it. If that were the case, no one would want a hybrid because the offset in gas would be spent on brake pads and rotors. Failure to check my brake pads was a huge miss. Let me say again, everyone was very nice and tried to soften the blow, which I appreciate. But the actual service over August and yesterday fell short - by a long shot. Let’s talk about the mess I had in my car after the brake job. My husband pulled my mats out 2 days before this appointment and cleaned my car nicely. The service tech got rust and dirt everywhere and had no regard for my car. I take better care of loaners than the techs take care of my car. I work hard every day at my own job and it was my turn to receive service and effort I provide to my own customers each day and I didn’t get it. I paid for a luxury car but I’ve yet to receive luxury service. Maybe the couple of times I’ve complained, but I should’ve received it without having to beg for it.

Lexus, as usual did a fine job inspecting my car for issues to address before I have trouble on the road. Thanks again.

Excellent customer service as usual.

Mark and Danny were very helpful in understanding some of the safety features on the car and how to turn them on and off

Anthony is always wonderful to work with but my complaint is a partially vacuumed carpet and my car was not washed. Is this no longer part of the service?

Taylor is a great guy. I have worked with Taylor twice so far. Amazing guy great personality. He is tops for sure. Good job getting Taylor to work for Lexus. Hard to find a guy like him. He’s a total keeper. Jeff H

Danny is a great service rep!

This was my first time coming to this dealership (moved in from Colorado) and I was very happy with my appointment. Thank you!

Outstanding customer service. Fast, efficient, professional. Though very busy, Courteous and thorough.

Me gustó que Jesse abla español felicidades

Vahagan is great