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Real Reviews from VERIFIED CUSTOMERS
Brian F. VERIFIED CUSTOMER
Alfred was great. He notified when our car was due for service. Alfred took care of us when we arrived and kept us informed on the service status. He answered all our questions and was very knowledgeable.
2/25/2025
Joan S. VERIFIED CUSTOMER
As I told Robert Mandgie, it was a great experience. Jennifer is an excellent contact person, and the mechanics did a fine job.
2/25/2025
Jonathan L. VERIFIED CUSTOMER
I found Maryann very personable and helpful, i wish that I had gotten a status update in the afternoon so I would have had an eta on completion time/day tho.
2/25/2025
Norman G. VERIFIED CUSTOMER
Frank did a great job!
2/25/2025
Carey T. VERIFIED CUSTOMER
Great as usual
2/25/2025
Mario D. VERIFIED CUSTOMER
Very helpful
2/25/2025
Mayra V. VERIFIED CUSTOMER
Thank you Jerry!
2/25/2025
Victor C. VERIFIED CUSTOMER
Profesional crew!!!!!
2/25/2025
Jay P. VERIFIED CUSTOMER
Great Lexus service as expected and delivered
2/25/2025
Elizabeth B. VERIFIED CUSTOMER
Let me start by saying Adam was absolutely wonderful. My issues with yesterday’s service have nothing to do with Adam and he’s an asset to the service department. He was kind, understanding, I saw him try to help a customer find her phone. My issue lies with the service I received over the last couple of visits that culminated in an extra $800 out of my pocket that possibly could’ve been avoided. When I was last in prior to this visit, my tires were rotated because I had a nail in the back left tire. Come to find out, no one checked my brake pads, which had allegedly started to wear unevenly. Now would this have been caught? Maybe … but I didn’t even get a chance to find out. Fast forward to yesterday and I’m out $800 because my brake pads had worn unevenly and even ruined the rotors. I was told that this was ‘normal’ in a hybrid and they’ve seen wear go down very quickly in even just a month’s time. I don’t buy it. If that were the case, no one would want a hybrid because the offset in gas would be spent on brake pads and rotors. Failure to check my brake pads was a huge miss. Let me say again, everyone was very nice and tried to soften the blow, which I appreciate. But the actual service over August and yesterday fell short - by a long shot. Let’s talk about the mess I had in my car after the brake job. My husband pulled my mats out 2 days before this appointment and cleaned my car nicely. The service tech got rust and dirt everywhere and had no regard for my car. I take better care of loaners than the techs take care of my car. I work hard every day at my own job and it was my turn to receive service and effort I provide to my own customers each day and I didn’t get it. I paid for a luxury car but I’ve yet to receive luxury service. Maybe the couple of times I’ve complained, but I should’ve received it without having to beg for it.
2/25/2025
Lawrence M. VERIFIED CUSTOMER
Lexus, as usual did a fine job inspecting my car for issues to address before I have trouble on the road. Thanks again.
2/25/2025
Lawrence E. VERIFIED CUSTOMER
Excellent customer service as usual.
2/25/2025
James C. VERIFIED CUSTOMER
Mark and Danny were very helpful in understanding some of the safety features on the car and how to turn them on and off
2/25/2025
Katharine Y. VERIFIED CUSTOMER
Anthony is always wonderful to work with but my complaint is a partially vacuumed carpet and my car was not washed. Is this no longer part of the service?
2/25/2025
Jeff H. VERIFIED CUSTOMER
Taylor is a great guy. I have worked with Taylor twice so far. Amazing guy great personality. He is tops for sure. Good job getting Taylor to work for Lexus. Hard to find a guy like him. He’s a total keeper. Jeff H
2/25/2025
Quincy W. VERIFIED CUSTOMER
Danny is a great service rep!
2/25/2025
Erin K. VERIFIED CUSTOMER
This was my first time coming to this dealership (moved in from Colorado) and I was very happy with my appointment. Thank you!
2/25/2025
Nancy M. VERIFIED CUSTOMER
Outstanding customer service. Fast, efficient, professional. Though very busy, Courteous and thorough.
2/25/2025
Edgar H. VERIFIED CUSTOMER
Me gustó que Jesse abla español felicidades
2/25/2025
Dana M. VERIFIED CUSTOMER
Vahagan is great
2/25/2025