took 2.5 hrs and the receipt said/explained about car wash but car came out dirty ,.whn i asked the valet staff they vacum only ,and i wonder if oil was change cos not on the receipt ,ill be calling the center soon
2/21/2025
Carla A. VERIFIED CUSTOMER
Danecia is always so helpful,patient and very friendly. It's always a pleasure seeing her and being helped by her. Thank you Danecia! Keep up the wonderful work ????
2/21/2025
Joy E. VERIFIED CUSTOMER
Mark Gray is the reason I bring my IS300 to Crown Lexus service center. Mark makes me feel like I’m the only customer he has. I know that’s not true. Mark is concerned about my satisfaction and experience with Crown Lexus. Mark receives “10” rating from me!
2/21/2025
Ana A. VERIFIED CUSTOMER
Thank you Ivan and Claudia and service crew for your excellent customer service ????
2/21/2025
Judy L. VERIFIED CUSTOMER
Communication was great
2/21/2025
Craig H. VERIFIED CUSTOMER
Tyler Payne provided outstanding service and I have no issues with him or the work done on my vehicle.
The issue I had was that when I called to schedule my vehicle appointment I was asked if I required a rental vehicle which I did, so I said yes. Upon arrival to my appointment I was told no rental cars were available. I had to wait about 45 minutes before being taken to Enterprise by Lexus staff where I then had to wait another 45 plus minutes to get a rental because Enterprise was short staffed that day. It’s ridiculous for a customer to have to wait over 1.5 hours to get a loaner when I scheduled an appointment ahead of time. This is unacceptable and needs to be addressed by this dealership ASAP.
2/21/2025
Jonathan W. VERIFIED CUSTOMER
We have owned BMW’s for decades and thought their service was good. Lexus of Glendale & Alex have made BMW service look like amateurs. We are now loyal Lexus owners & will never buy from another dealership. My boys say thank you for the cookies. Thank You, Jen & Jon Walters
2/21/2025
Spencer C. VERIFIED CUSTOMER
We came in to get help with Apple CarPlay being able to use Google Maps. Service tech told us it would not work on our 2021 Lexus. Claimed it was not supported. It is and I was able to get it to work once I got home. Service tech did change the wipers as requested, but our main reason for scheduling an appointment was to get the CarPlay working properly.
2/21/2025
Maria H. VERIFIED CUSTOMER
He had a great customer service and he is very knowledgeable and he knows how to handle customer
2/21/2025
Eduardo S. VERIFIED CUSTOMER
Great service always polite.
Very friendly.
One of the ????
2/21/2025
Apagalang, Imelda. VERIFIED CUSTOMER
He assist me well with my complain.
2/21/2025
Steven M. VERIFIED CUSTOMER
Service was very quick and thorough. Everyone was very polite and courteous. Thank you.
2/21/2025
Carol M. VERIFIED CUSTOMER
Thank you Glenn Turner, I really appreciate you are a wonderful person, my Lexus is running great now and we love your customer service skills you make customer's want to come back to Lexus El Cajon and look for you when there car needs service. Thank again Glenn Turner
Mr.and Mrs. Morrissette
2/21/2025
Sarah L. VERIFIED CUSTOMER
Alyssa was amazing to work with and I will definitely come back again just to work with her.
2/21/2025
Marcia H. VERIFIED CUSTOMER
Best ever
2/21/2025
Patty D. VERIFIED CUSTOMER
Had great service with Christian Santos, he was on top of my car while they were doing the service on my SUV.
2/21/2025
Latonya G. VERIFIED CUSTOMER
Tony Hang is awesome five stars ???? ???? ???? ???? ????
2/21/2025
Laurier T. VERIFIED CUSTOMER
Chow was very responsive and helpful. A delight to work with.