Lexus Monogram Service

Have someone follow up with me preferably the GM at Metro Lexus to hear about my experience March 5 & 6. David F

Thank you, your service is the #2 reason I return, with #1 being the quality of the LEXUS. Thank You

Nicolas did an excellent job through the process. We came inwithout an appointment and he was still able to take care of us. Great job communicating throughout the repair. We appreciate all of his help!

Cory is always very professional and thorough.

Always great Service Thank you

He's great

Thank you. Your service is excellent

Cory was very knowledgeable and helpful.

Excellent and Cory is the best

Christian is a fantastic advisor. Keep him happy!

He was a true professional.

Adam was great. He was honest about possible delays (which didn't end up happening), friendly and provided great customer service.

Jeff is very knowledgeable and forthright. I was given all the information I needed to make the best decisions for my and my vehicle.

I prepaid a part since October of last year and I’m still waiting for the part to get here and for the dealership to install it it’s a safety issue for a vehicle that my daughter drives. I believe the part has been ordered more than once and I’m yet to receive an appointment for an install.

Great experience from beginning to end. Jose is a real professional.

Continue the great service Thanks

Roberto **** did an excellent job in his role. However, I believe an aspect of the dealer’s process could improve as I explain here. I scheduled an appointment for 20,000-mile maintenance for my Lexus RX 350L. The scheduling representative stated the work could be completed in an hour, but since I had an appointment downtown, it made sense to request a loaner car, then pick up my car after my appointment since the rep indicated it would be no problem to have it done by noon. When I returned at noon, it was not done, but the desk checked ad thought it would be done in half an hour or so. An hour later, it was still not done, and the desk said the technician had gone to lunch, but it would not be much longer. But another hour passed before it was done. It was explained to me sometimes cars from the previous day do not get completed, so are given priority over scheduled appointments, thus despite the expectation given at the time I scheduled the appointment, two hours were unexpectedly sliced out of my day. Moreover, not all the work listed on the Lexus of Colorado Springs website as Factory Recommended is not listed as completed on the invoice. Although I appreciate the monetary compensation given for my circumstance, I think I would have preferred having the vehicle thoroughly maintained and ready for pickup as indicated. I understand SNAFUs happen. Nonetheless, you asked for my feedback. I harbor no anger or malice, but the circumstance was disappointing if not frustrating as well. Best Regards, Bob

Excellent job Mr V!

Excellent service! I'm 100% satisfied!

Tyler is always so prompt and professional and pleasant to work with !