Audi USA

Anthony Andersen at Audi Monterey was very rude to me while dealing with a warranty issue. He made me feel attacked that I was doing something wrong and outside of norms. I am 9 months pregnant and felt he showed zero compassion for the issue I was having. Not impressed with him or Audi Monterey

Thank You Manny for also getting us in and the job done!?

I took my car In to get looked at due to an issue with the coolant system they had fixed prior . I wasn’t offered a loaner car, they finished an entire tank of gas and didn’t replenish it, they didn’t vacuum the interior and left an empty Audi coolant gallon in the back seat of my car.

I would appreciate more communication about what is happening with my car. I had to call multiple times. You had my car from Thursday to Monday.

Great team!

Stephano is great

It was great to see a familiar face in Brad. He has always provided great quality service. He is a true professional.

Thank you Stefano

Thank you for being understanding during a difficult situation Manny

Sidney was professional, polite and helpful.

Prompt and professional

Tony is the only person who I rely on at your whole dealership.

Tony is an outstanding gentleman. He is always on top of things & keeps you informed. Very personable.

Very nice dealership. Everyone was very friendly and made my experience enjoyable. Appreciated valet service to a local shopping mall, since it was a long service!

Tony always takes good care of me when my car needs servicing. He’s professional, thorough, yet fast, and I leave confident knowing my car was in good hands and got the care it needed.

Tony took good care of me.

Manny is great. He is always friendly, respectful, and professional. I appreciate how he takes the time to explain everything in detail before and after work has been performed on vehicle. A+ / Excellent for Manny.

I was utterly displeased with the customer service I experienced at this dealership. This was my first visit to the location as I recently relocated from another state. I can recall at the dealership in San Antonio, TX that I would pull up and be greeted immediately. My mileage would be checked, I would be escorted to my advisor, and then offered snacks or beverages as I waited for service. Although, I understand this is a different dealership and obviously a different owner, I was disappointed when I pulled up and sat in my vehicle for 6 mins before anyone approached me and asked to assist. I immediately knew I was NOT going to receive the top-notch service I’ve had at other Audi locations in various states. When I entered into the office, no one was present and when the advisor finally approached the desk he greeted me with “What’s up” in an unprofessional casual tone as if we were acquaintances. He then advised that he was not my advisor and I needed to wait at the other desk for Tony. However, he didn’t bother to try looking or calling for Tony so I stood at the desk another 8 mins waiting. Meanwhile, there are two guys standing near the desk chatting about their previous evening that never bothered to even say hello or to ask if they could assist me. Tony then arrived completely oblivious that he had a client waiting and was genuinely apologetic. I brought my vehicle in because I needed an oil change and diagnostic due to a clicking sound near the front tire. I was told that I would have an approx $500 diagnostic fee that I would be responsible for even if the mechanic was unable to find or fix the problem. I am aware of diagnostic fees but $500 is outlandish. Additionally, I was charged an extra amount for “shop fees” for the “equipment” used to change my oil. Insane! All-in-all I will never return to this dealership. Other than the guy Tony who was professional and as helpful as he could be, this place is a joke. The customer service I received was definitely sub-par and did not present as a luxury brand. The owner is money hungry and the staff needs training in customer service.

Good work

Thank you for all the help!