Thank you for your courteous and professional service.
5/21/2024
Peter V. VERIFIED CUSTOMER
Excellent customer service.provided by Sino, service rep.
5/21/2024
Irina A. VERIFIED CUSTOMER
Great customer service!
5/21/2024
Michael H. VERIFIED CUSTOMER
Stefano is always welcoming and friendly
5/19/2024
Sarath S. VERIFIED CUSTOMER
I brought my 2023 Etron sprtback to get the windshield replaced and the recalled charger replaced which was NOT DONE.
The windshield tapes were still left in the car including the steering wheel cover and the floor cover used when car was worked on. Nothing was cleaned and I was given the key to take my car from the lot. Very disappointing.
I still did not get a satisfactory answer for why the wheels needed alignment on a call with just 6k miles on a windshield replacement since insurance did not cover it.
Finally I shared with Ryan the coverage from my insurance and he did nothing with it. I was still charged $2k while the insurance covered $934 only. He said he will discuss with the manager and nothing happened !
5/19/2024
Bryan K. VERIFIED CUSTOMER
Ryan was great
5/19/2024
Allan S. VERIFIED CUSTOMER
Very satisfied with Christian was polite well informed, and even walked me to my car and open the door
5/19/2024
Ryan Y. VERIFIED CUSTOMER
Everyone was very nice and professional so nothing against the staff. I rearranged my morning routine to drive an hour to get my SOS light fixed on a brand new RS6. I sat there for 3 hours and then was told a ticket was opened with another vendor to resolve the issue and an update should fix it in two days. Drive an hour back and got stuck in traffic which made it longer.
5/18/2024
Robert M. VERIFIED CUSTOMER
Great job. Grayson (the Q5) is driving better. Great customer service.
Both Alex and Stefano was helpful
5/18/2024
Maria A. VERIFIED CUSTOMER
Ryan was very informative about the process and next steps. Thank you for great service!
5/18/2024
Thomas R. VERIFIED CUSTOMER
Ryan was great to work with. He was very professional and kept me informed the entire time! A great hire by McGrath Audi!
5/18/2024
Kenneth A. VERIFIED CUSTOMER
Outstanding
5/17/2024
Ryan L. VERIFIED CUSTOMER
Thanks for getting me in quickly.
5/17/2024
George C. VERIFIED CUSTOMER
Alex was pleasant, efficient and he delivered what was needed in a timely manner. Thanks
5/17/2024
Dorit A. VERIFIED CUSTOMER
Everyone was great, very helpful starting with Jaylene setting up appointment, Ryan taking care of the issue promptly, and Bob checking in. Thank you!
5/17/2024
John T. VERIFIED CUSTOMER
Attendant knowledgeable Ian’s kept me informed.Work was done promptly
5/17/2024
Bhupendra P. VERIFIED CUSTOMER
Good job
5/17/2024
Deborah C. VERIFIED CUSTOMER
Thank you Tony for taking care of me and my vehicle