I was very,very pleased with the attention I received from the moment of my arrival to the completion of my service. Alex was great at explaining all details and billing for the work done on my Giulia. He was very polite and made me feel confident in the switch from my previous dealership in Winter Haven to the new location in Lakeland. Love the new dealership!
4/17/2024
Cristofer G. VERIFIED CUSTOMER
Jaylene was very helpful throughout the process and provided timely updates.
4/16/2024
Victoria B. VERIFIED CUSTOMER
tony’s great
4/16/2024
Chadi N. VERIFIED CUSTOMER
It was all good with the exception of this Alax guy. I called him last week he said on a phone call will call back he never did.
I called the next day he supposedly made an appointment for me I showed up after driving good 1/2 an hour and there was no appointment for me. I was mad yo be quite honest till the other guy took care of me.
4/16/2024
Martricia J. VERIFIED CUSTOMER
The tech was supposed to reach out to corporate or someone to see if they could run another code on my car. I was told by Mr. Stefano that he would be calling me (this was the Friday was there). Being that I had not heard anything, I reached out to him via email on Tuesday April 9th. In which he responded that he “asked the tech” and that “the tech is calling back” and that was last I heard from him. I have had several issues with the lack of communication with the Audi Lakeland service team (Besides Tony Mcalla) I will for now on be going to Orlando. This was my last straw…
4/16/2024
Petal M. VERIFIED CUSTOMER
The staff was knowledgeable and I appreciated the beautiful detailing of the car. It was sparkling.
4/15/2024
Thomas D. VERIFIED CUSTOMER
Stefano did good job
4/15/2024
Stefanie C. VERIFIED CUSTOMER
Extremely friendly and helpful!
4/14/2024
Krishna P. VERIFIED CUSTOMER
Amazing service, and very helpful and accommodating
4/14/2024
Joey G. VERIFIED CUSTOMER
Tony was very welcoming and knowledgeable on every aspect of my vehicle.
4/13/2024
Irina S. VERIFIED CUSTOMER
Great service, consistently above and beyond.
4/13/2024
Adam T. VERIFIED CUSTOMER
Arameh is the best! Very helpful and professional.
4/13/2024
Garry F. VERIFIED CUSTOMER
Ryan was very knowledgeable, professional, and attentive to my needs. I greatly appreciated his help. Thank you.
4/13/2024
Javier D. VERIFIED CUSTOMER
Jaylene was amazing, everyone I interacted with was very nice and accommodating. Customer service like this makes people keep coming back!
4/13/2024
Victoria M. VERIFIED CUSTOMER
Jaylene was super professional and took care of all of my concerns. Extremely happy with her service.
4/13/2024
Michael M. VERIFIED CUSTOMER
Great job
4/13/2024
Jeanette L. VERIFIED CUSTOMER
Thank you.
4/12/2024
Robert W. VERIFIED CUSTOMER
Great service
4/12/2024
Callan B. VERIFIED CUSTOMER
Tony was so kind and I could tell that he really cares about customer satisfaction. Audi Lakeland was also much nicer to deal with than Audi Tampa, so I will be bringing my car to Lakeland in the future should the need arise.