Stephano Fachinetti was professional, personable and thorough. He made unscheduled exchange manageable.
4/12/2024
Saman P. VERIFIED CUSTOMER
Christian Stanoulov is the best! I highly recommend him.
4/12/2024
Aryana M. VERIFIED CUSTOMER
The scratches that we discussed about are still there. I am satisfied with the rims but would appreciate if the job was done completely.
4/11/2024
Nicole F. VERIFIED CUSTOMER
Arameh took excellent care of my car situation. He addressed my needs with creative solutions in order to make sure my car issue didn’t affect my ability to show up for my daughter’s birthday party. He was calm, professional, compassionate, and kind in the problem solving, auto repair arrangements, and overall exceptional customer service. Each interaction with him keeps me a loyal Audi customer. I hope you all know what an asset he is to the company !!
4/11/2024
Douglas S. VERIFIED CUSTOMER
Experience with this repair is negative due to diagnosis, delay and cost.
4/11/2024
William B. VERIFIED CUSTOMER
Christian is fantastic! Don't lose people like him. As for the Call Center it ****! But sadly, no one cares and it sours my experience with Morton Grove!
4/11/2024
Corry K. VERIFIED CUSTOMER
Christian was amazing! He went out of his way to make sure that my car was well taken care of and he was in constant communication with me during the duration of the process.
4/11/2024
Anna K. VERIFIED CUSTOMER
Thank you so much to Stefano for an excellent customer service.
4/10/2024
Ryan L. VERIFIED CUSTOMER
Your service reps are great. They always follow up with me to make sure I'm happy and I appreciate it. They are the reason I continue to use this dealership.
4/10/2024
Jerome D. VERIFIED CUSTOMER
Thank you
4/10/2024
Tanya S. VERIFIED CUSTOMER
Tony was professional and a pleasure to work with. He explained my service thoroughly and the service was completed quickly.
4/10/2024
Kelsey B. VERIFIED CUSTOMER
Super nice guy! Went above and beyond to help out!
4/9/2024
Deanthony W. VERIFIED CUSTOMER
Very informative excellent customer service!
4/9/2024
Rodger C. VERIFIED CUSTOMER
Ryan is genuine people person. He was very helpful and I truly appreciate the hospitality.
4/9/2024
Stephanie J. VERIFIED CUSTOMER
Thank You for good service especially being able to bring my car in on a Sunday.
4/9/2024
Gerardo V. VERIFIED CUSTOMER
It is the best description of the work done. Sino is amazing.
I love your service at Audi Morton Grove.
4/9/2024
Kiberly G. VERIFIED CUSTOMER
I had a great experience. Everyone was so helpful. This will be my new place for service.
4/9/2024
David A. VERIFIED CUSTOMER
Stefano was able to get us in without an appointment and had the service completed well within the time he gave us. He was very professional and courteous, and basically a very nice young man.
4/7/2024
Cecilia B. VERIFIED CUSTOMER
I do not need a call. I wasn't completely satisfied because I wasn't explained what was done in the car at the end of the day and I also requested to have the car plugged and was return with almost all the battery drained, when it arrived almost full. You will think it's been parked and off while maintained but we really don't know do we? I don't know what was done to the car other than what was in the invoice of the extra package I purchased. It will be nice if they could pay more attention to detail like back in the day, go above and beyond like when Mr Green was who I was really happy with all the time. Last two times I've been there, service has been mediocre at best.