Just wanna thank Alex, and all the staff there very pleasant and beautiful store. Very excited that Audi is connected with Alpha had wonderful experience. You are my official service department. Thank you, Justin R
3/21/2024
Michael Peter. VERIFIED CUSTOMER
Tony was cordial and attentive.He is an asset to Audi.
3/21/2024
David B. VERIFIED CUSTOMER
Thanks Tony. Appreciate your assistance with my car.
3/21/2024
Alysa M. VERIFIED CUSTOMER
Service for my vehicle and service from Roberto was amazing. Roberto was very friendly and helpful with any questions I needed answered. I also really appreciate the video inspection for the vehicle and real time communication with the team.
3/21/2024
Bernard O. VERIFIED CUSTOMER
Christian does not reply to phone calls nor text messages. For example, I received a text message asking how the service was (after the dealership had my car for a month.). I mentioned that I’m still waiting on an answer about the TDI warranty, that I asked 4-5 times about.
Christian told me that it would cost $900 to replace my battery. I tell him, that’s outrageous for a battery, and asked if I could replace it, he said it’ll still cost $500 to program the battery. While explaining my perspective, he hung up on me…. This has been the tone with him every time I asked for an update, since there was a serious lack of follow up.
3/21/2024
Riana V. VERIFIED CUSTOMER
Jaylene was very helpful and communicative with what was happening with my car throughout the process. I appreciated her communication skills.
3/21/2024
Jeffrey P. VERIFIED CUSTOMER
Incredible service and responsiveness!
3/21/2024
James T. VERIFIED CUSTOMER
Is the work on my car done or not? No one has told me, and now I’m asked to review how you did? How can I even assess that?
3/21/2024
Alexander A. VERIFIED CUSTOMER
Ryan was super attentive and provided great guest service!
3/21/2024
John H. VERIFIED CUSTOMER
He was one of the nicest people we could have experienced. He took interest in our questions, was enthusiastic to answer or demonstrate some of our vehicles features. We will most definitely trust our car for future service because of the experience.
3/21/2024
David W. VERIFIED CUSTOMER
Stefano definitely makes the service process easier. He’s super personable and is always welcoming when I bring my Audi!
3/21/2024
Audrey H. VERIFIED CUSTOMER
EVERYTHING WAS GREAT
3/20/2024
Vassil N. VERIFIED CUSTOMER
Excellent
3/20/2024
Robert P. VERIFIED CUSTOMER
Great service from start to finish from both Jaylene and Arson.
3/20/2024
Susan J. VERIFIED CUSTOMER
Sino was outstanding—caring, honest, customer focused. I love my car and the service I get from the dealership!
3/20/2024
Jose M. VERIFIED CUSTOMER
Dropping off the vehicle and getting situated was all great even with providing a loaner, but I never received a report on the inspection of my vehicle, although they did call saying what was needed prior to an inspection, I was under the impression a copy is giving to the customer. After all the work was done on the vehicle and picked it up my passenger side floor may was dirty with dirt and was frustrated because I had just washed my vehicle too. Also can provide picture of the aftermath.