Manager was very professional and helpful. She was very polite. Thanks a lot
2/14/2024
James C. VERIFIED CUSTOMER
We had electric issue with our Q8 and informed it was cover under warranty.
So we dropped the vehicle over the weekend picked up on Tuesday. As soon as my wife drive the car we had parking sensor and lights on dashboard stared to malfunction. And I called back to get this checked in again and I was told I can’t check in till Friday since schedule is full. Also customer service who took care of us on first day never called me back when I left him a voice msg.
2/14/2024
Valerie . VERIFIED CUSTOMER
Quick and friendly service. Thanks Ryan.
2/13/2024
Khachig I. VERIFIED CUSTOMER
Excellent service advisor
2/13/2024
Brad T. VERIFIED CUSTOMER
It would have been nice if they cleaned my frnt. Mats
2/13/2024
Robert G. VERIFIED CUSTOMER
I was the VERY FIRST customer waiting for service before the doors opened on 2/10/2024 at 7AM and it ended up taking 5 HOURS to complete service. Then, after spending $2000 on new tires, I had a low tire pressure alert while driving on 2/12 and had to stop at McGrath AGAIN to make sure my NEW TIRES were OK. Somehow even after spending all that time in service, someone had neglected to register the tire pressures in the MMI at the time of initial service. I am more than dissatisfied with all of this. Will seriously be looking at buying/leasing/servicing my cars elsewhere in the future.
There is NO POINT in anyone contacting me about this unless it is to offer me some sort of refund of at least a portion of the $2000 I SPENT to compensate me for the time and AGGRAVATION and INCONVENIENCE of this whole experience.
2/13/2024
Barbara D. VERIFIED CUSTOMER
Stefano was very warm, welcoming, and friendly. Explained everything in detail, and made the experience a positive one.
2/13/2024
Sean D. VERIFIED CUSTOMER
Tony was great, but $900 for a replacement key fob is excessive.
2/12/2024
David L. VERIFIED CUSTOMER
Christian was great!
2/12/2024
Kimberly G. VERIFIED CUSTOMER
Great customer service!
2/12/2024
John D. VERIFIED CUSTOMER
PS On your multipoint inspection:
“Found washer fluid low: filled to proper level. “ who are you trying to kid ? I just filled the reservoir to overflow level two hours before service.
2/11/2024
Danilo N. VERIFIED CUSTOMER
Jaylene is the best!
2/11/2024
Paula F. VERIFIED CUSTOMER
Jaylene did an outstanding job assisting me in getting a quote for the repairs to my vehicle and helping me with the sales team in deciding whether to buy a new vehicle at McGrath Audi. She was very responsive and attentive to my needs.
2/11/2024
Wendy C. VERIFIED CUSTOMER
Stefano was awesome.
2/11/2024
Ryan C. VERIFIED CUSTOMER
Good service, handled everything quick and concisely.
2/11/2024
Angelo K. VERIFIED CUSTOMER
Roberto was great! He was welcoming, explained everything carefully, and had attention to detail. Wonderful to work with!
2/11/2024
Jonathan D. VERIFIED CUSTOMER
Charges too much for the service
2/11/2024
Thelma A. VERIFIED CUSTOMER
Overpriced- rep says labor and prices have gone up - 96% increased ?
Never coming back nor any of my acquaintances-