Nihko was very responsive and kept me up to day. I would take my Audi there all the time
12/1/2019
Douglas S. VERIFIED CUSTOMER
Your service rates are outrageous. Unfortunately, we were in a tight spot otherwise we would have gone elsewhere. I’m sure many customers spending $70+k for cars and know nothing about maintenance will happily shell out that money but not this customer. For basic/routine maintenance, it’s not worth it, not close. Moreover, the car wasn’t ready as promised and not cleaned inside with a simple vacuum yet many people just standing around at $150/hour.
12/1/2019
Peter S. VERIFIED CUSTOMER
Thank you so much for great service. Randy has great customer service skills. Always pleasure to do the business with you. Thank you Peter.
12/1/2019
Stuart C. VERIFIED CUSTOMER
Sino is terrific.
12/1/2019
Giovanni V. VERIFIED CUSTOMER
Sinoeil was very personable and gave me updates while my car was in service. He answered all my questions and kept me at ease. He provided a loaner to me,which really made the whole process of having my car serviced easier!
I would recommend this dealership to my friends!
12/1/2019
Auto Barn. VERIFIED CUSTOMER
Great job
11/30/2019
Alex C. VERIFIED CUSTOMER
I dropped off my car to have two recalls done. When I arrived to drop off the loaner the process was very quick and I was back out the door in my own car in 5 min. In this aspect the service was great. As I was pulling my car out of garage I could hear a noise coming from rear right tire. I pulled it back in Audi garage and one of your employees was kind enough to notice that there was a screw in the tire. I assumed this was going too be a quick fix. 20-30 minutes max. If the tire needs a patch. Patch it. Off I go. I ended up waiting almost two hours just to be told it was not punctured and there was no air leak. The employees at the service desks were great. I just don’t understand how it could take so long.
11/29/2019
Joseph M. VERIFIED CUSTOMER
Your representative advised us that the $190 diagnostic fee would be waived if the repairs were performed. He did not waive said fee. Also, you charged us for over two hours of repairs, however based upon when your representative called for authorization for the repairs and when we were advised that the repairs were done, the vehicle was only worked on for 38 minutes. I feel that your representative misled me in that he was less than truthful with respect to the waiver of the diagnostic fee and the amount of work performed. I have been a customer since 2005 and have never been treated like this by your staff.
11/29/2019
Maria M. VERIFIED CUSTOMER
He kept me informed of my vehicle status and was engaged
11/29/2019
Ferdinand B. VERIFIED CUSTOMER
Jawad Sayal has always demonstrated top customer service! He’s courteous, experienced, and exceeds expectations.
Good work!
11/29/2019
Nick A. VERIFIED CUSTOMER
Great customer service. Excellent communication through every step of the service appointment.
11/29/2019
Nenad K. VERIFIED CUSTOMER
Nikho was great. Meet my expectations. a+ service
11/29/2019
Leelamma J. VERIFIED CUSTOMER
He was great! Great customer service
11/28/2019
Michael B. VERIFIED CUSTOMER
Jawad did a great job
11/28/2019
Elzbieta N. VERIFIED CUSTOMER
Jawad is very helpful. Very NICE and always welcomes his customers with a smile unlike some others. I won’t come to this Audi location unless I work directly with him. Even when he’s busy he is polite and sincere.
11/28/2019
Monica L. VERIFIED CUSTOMER
Very good service, helpful and responsive to problems. He wasa great to work with.
11/28/2019
Miguel V. VERIFIED CUSTOMER
Friendly and courteous.
11/28/2019
Konstantinos M. VERIFIED CUSTOMER
Nikho was excellent and guided us throughout the service process.
11/28/2019
Andrew S. VERIFIED CUSTOMER
Jawad has shown exceptional customer service and expertise. He is surely a trusted advisor and I appreciate his knowledge and amazing assistance.
11/28/2019
Michael K. VERIFIED CUSTOMER
Jawad, did an awesome job taking care of me and my car. He communicated with me on the status of the work and when everything was ready he communicated again that my car was ready. The car looks great.