Talin was helpful today but car was in service for almost two weeks and barely heard two words from my service advisor over this period. The one status update I received from Randy was terrible as far as updates go. This is the first time my car was in service after buying it and it was not a good experience at all.
11/13/2019
Nabeel A. VERIFIED CUSTOMER
Anazing service and service men
11/13/2019
Leslie O. VERIFIED CUSTOMER
Nikho is awesome. My best experience at McGrath in 20 years. Hopefully you guys have figured it out
11/13/2019
Sheetal D. VERIFIED CUSTOMER
The costs were very high for the services performed. They also did a complete maintenance which should have covered replenishing all fluids but less than 72 hours later I have a notification of low windshield wiper fluid. After paying $2500, the windshield wiper fluid should have been included. The charge for brake pads was double what another certified Audi dealer would have charged.
11/11/2019
Jason R. VERIFIED CUSTOMER
Dan rocks!
11/11/2019
John P. VERIFIED CUSTOMER
Jawad did a great job keeping me informed and letting me know what to expect.
11/11/2019
Michael . VERIFIED CUSTOMER
I came in to get my brakes checked since they were squeaking. First, I came in on a Saturday and they told me they don’t do diagnostics on Saturdays, but they’d do the best they could. They said they fixed my brakes, but on my long drive home, they started squeaking again. So, I called their service and asked for the guy that helped me. The woman on the phone said he was with a customer and he’d call me right back. But he didn’t call. So, I’ll try again tomorrow. Thanks.
11/11/2019
John F. VERIFIED CUSTOMER
THank-you.
11/10/2019
Peter K. VERIFIED CUSTOMER
You are bunch of layers and cheaters .You are selling the additional insurance to cover parts and labor for repairs which are not covered by Audi and when your technicians recommended the repairs your insurance company will not pay for it,
11/10/2019
Kevin L. VERIFIED CUSTOMER
Great customer service, very courteous and respectful.
11/10/2019
Hallie B. VERIFIED CUSTOMER
This was the best experience I’ve had since purchasing my Audi and needing to get it serviced. I was going to another dealer but the experience was so bad I was considering leaving Audi altogether. Not only will I continue coming here but I will specifically be looking to work with this dealership when it’s time to buy a new car because of that experience.
11/10/2019
Michael M. VERIFIED CUSTOMER
To happy with the service.
11/10/2019
Kurt L. VERIFIED CUSTOMER
Jawad and Darius have been excellent to work with. They are an asset to the dealership.
11/10/2019
Raymond W. VERIFIED CUSTOMER
Service was good that the keys were reprogrammed. However, taking 4 hours is quite a long time.
11/10/2019
Darci O. VERIFIED CUSTOMER
Great customer service! Thank you.
11/10/2019
Dejan A. VERIFIED CUSTOMER
Mr Nikho was very polite and healpfull..
11/10/2019
Dino I. VERIFIED CUSTOMER
Jawal was very friendly and remembered me from a previous visit, very helpful and kept me informed on the status of my vehicle.
11/10/2019
Odisho E. VERIFIED CUSTOMER
@sinoeil was a awesome help. Big thanks
11/9/2019
Anthony A. VERIFIED CUSTOMER
While we had some issues with my key fob, Nikho handled the situation with courtesy and professionalism. He did a great job.
11/9/2019
Baird S. VERIFIED CUSTOMER
Nikho disappeared during my service but the Service Manager took over and got the battery changed.