Gary’s consistent, Gary’s efficient, and Gary’s Genuine; ain’t a lot left to say. I wouldn’t dare take my Audi to any other service department, I’ve tried and in my experience theres no comparison to the Gary Downey way!
1/27/2024
Nicole C. VERIFIED CUSTOMER
Sino was awesome. He was courteous, friendly, professional, and knowledgeable. He kept me updated throughout the entire service appointment and explained everything very clearly and thoroughly. He even answered questions that I asked about the car that were unrelated to the actual reason for the visit. It was a smooth, stress-free experience and I hope I have him again when I bring my car in. Thank you!
1/27/2024
Randolf L. VERIFIED CUSTOMER
Very attentive
1/27/2024
Vanessa L. VERIFIED CUSTOMER
Thank you for the great service yesterday! You made everything easy!
1/27/2024
Jennifer R. VERIFIED CUSTOMER
Tony provided excellent customer service. He was very courteous and answered all of the questions I had. I had a really good experience with him
1/27/2024
Crystal Kimberley. VERIFIED CUSTOMER
Tony is excellent
1/27/2024
William K. VERIFIED CUSTOMER
Tony was friendly, professional & knowledgeable. Thanks!
1/27/2024
Solomon W. VERIFIED CUSTOMER
I had a great experience with Jaylene and her manager. They are Professional, attentive, and responsive. 10/10 service.
1/26/2024
Somiya K. VERIFIED CUSTOMER
Ryan was very helpful and did a follow up call and explained what was wrong with it. Everything went smooth and I was able to get a loaner as promised. Ryan was very welcoming and respectful and provided the best customer service! I highly recommend Ryan to anyone going in for servicing and I will personally be going to him every time.
1/26/2024
Geoffrey C. VERIFIED CUSTOMER
Christian was very helpful!
1/26/2024
Caroline D. VERIFIED CUSTOMER
Great service thank you !
1/26/2024
Jacob M. VERIFIED CUSTOMER
Great and honest service. Thanks!
1/26/2024
Anna P. VERIFIED CUSTOMER
Ryan was very nice! He was able to help me get my Q3 logo back on and have a smooth tire change.
1/26/2024
Sean Key. VERIFIED CUSTOMER
Nothing to add at this time.
1/26/2024
Brendan N. VERIFIED CUSTOMER
The staff and workmanship provided was amazing as always, but the +$700 cost for a new battery is crazy, even for a dealership. While battery cost was still overpriced, the labor cost was outrageous — almost triple what it should cost. The expense for a battery change on this service left a bad taste in my mouth, and may force me elsewhere for car service going forward.
1/25/2024
Constantine T. VERIFIED CUSTOMER
Ryan was professional and quick to answer all of my questions. I was pleased with my service experience.
1/25/2024
Jimmie H. VERIFIED CUSTOMER
Everything went good. Nice service was good I’m satisfied.
1/25/2024
David Z. VERIFIED CUSTOMER
Service recommended 70k inspection , which revealed the need for new tires. however inspection of brakes was deemed “you are still ok there” . When I took the car to private( non-Audi) shop , it was revealed that rust started forming in the back of front brake rotors suggesting that brake pads were not fully engaging. I was surprised to hear that Audi’s inspection missed such simple indicators. As much as I love Audi of Morton Grove , I think it’ll be fair that fee for inspection is refunded to me at least partially. Thanks ! David Z