Lack of communication. Slowness of accomplishing service and poor workmanship. I have spoken to dan the service manager.
7/11/2019
Baird S. VERIFIED CUSTOMER
Nikho was very nice and efficient on check in for my oil change and tire rotation. At the two hour mark, he came back to tell me they were pricing out all that mechanics had discovered during the diagnosis. 45 minutes later I spotted my car sitting in the service area. I said at the 2 hour, 45 minute point I had to go. Nikho said he would email me the results which he did at the end of the day. Bottom line, two hours and forty-five minutes for an oil change and tire rotation.
7/11/2019
Thomas B. VERIFIED CUSTOMER
Your body shop did a great job on the scratches for a great price. Randy was awesome to work with- once again.
7/11/2019
Andrew R. VERIFIED CUSTOMER
The work was done as scheduled and I was kept informed along the way.
7/11/2019
Carl A. VERIFIED CUSTOMER
When I questioned the gas door opening, it actually opened when I brought it in for service for the recall and brakes. Then I was charged $25 to “lubricate it” when I didn’t ask for it. I paid it anyway and left with my vehicle. In addition they were fixing a recall and then added another recall item then sent me home with no transportation for the entire day which impacted me for working. I lost money but yet had to come back and pick up the loaner.
7/11/2019
Doha B. VERIFIED CUSTOMER
Very professional
7/11/2019
Kail H. VERIFIED CUSTOMER
Good service
7/10/2019
William F. VERIFIED CUSTOMER
Salesperson was very good. Went the extra mile to get us the car and price we wanted
7/10/2019
Richard K. VERIFIED CUSTOMER
Randy expedited my oil change since I had to go to work right after. Really appreciated the timeliness.
7/10/2019
Carole K. VERIFIED CUSTOMER
I made an appointment for service and also for ding repair. When I arrived my service advisor told me he wasn’t sure if the man who does that was there today. When my car was ready he told me the ding repairman was too busy and that I would have to call him and make an appointment for some other time. When I got home I called him-Scott- and he told me he had an appointment for me and that he already had me in the schedule. I don’t know why I was told I couldn’t get it taken care of when I was there. Also on previous visits for service I received updates and video from the technician but received only an initial text this time and nothing else. After washing, car still had several bug smears on the windshield.
7/10/2019
Stuart S. VERIFIED CUSTOMER
Randy was excellent. He is the model and example for how all your staff should be. He’s very accommodating, courteous and respectful. He’s also very detailed oriented. This helps to ensure the highest quality work.
7/10/2019
Zoheir E. VERIFIED CUSTOMER
I had a bad experience at your audi dealers yesterday, very bad customer service.
7/10/2019
Gigi C. VERIFIED CUSTOMER
Nikho was terrific. Keep me will informed and assisted me promptly. You are very fortunate to have him as an employee
7/10/2019
Andrew W. VERIFIED CUSTOMER
Took5 days to get windshield replaced
7/9/2019
Su Ping. VERIFIED CUSTOMER
He was really helpful and accommodating. He was able to get my car service within a day.
7/8/2019
Courtnay S. VERIFIED CUSTOMER
Thank you again Jawad! Outstanding job!! Outstanding customer service!
Greatly appreciate your help!
Best,
Courtnay
7/8/2019
Vincent A. VERIFIED CUSTOMER
Awesome greatwork from Jawad who did help me out from start to finish . great guy!
7/8/2019
Gregg M. VERIFIED CUSTOMER
excellent
7/8/2019
Kordian M. VERIFIED CUSTOMER
Randy is the best
7/7/2019
Kristine M. VERIFIED CUSTOMER
Usually when I come in for service or a car wash, someone will greet me in the service bay, but then when I go in and need to speak to someone at the service desk, no one acknowledges me or even says “we’ll be right with you”- sometimes even for 5-10 minutes. This is very frustrating. Everything else is great.