I stopped in because I needed a top off on my oil level. Jamie asked if I wanted a wash— when I asked how long that would take she said 10 minutes. 45 minutes later my car was nowhere to be found and she had to go find it for me. Another 5 minutes after that she handed me my keys and MY CAR WAS NOT EVEN WASHED. When I suggested she might be better estimating time in the future, she gave me attitude and was very dismissive. This was my first time there for service and I was deeply disappointed
6/30/2019
Francis R. VERIFIED CUSTOMER
The staff was terrific in getting the work done
6/29/2019
Ashish M. VERIFIED CUSTOMER
Satisfied with the job done but would like better communication by returning calls when messages left. Should have more loaner availability or rental cars at discounted rate on the premises
6/29/2019
Maria M. VERIFIED CUSTOMER
It took longer than I expected, I also was offered two services and was given no client promotion.
6/29/2019
Krister J. VERIFIED CUSTOMER
Excellent
6/29/2019
Jorge C. VERIFIED CUSTOMER
Very efficient and communicative. Having a loaner was also very helpful.
6/28/2019
Alex M. VERIFIED CUSTOMER
Niko was awesome
6/28/2019
Patrick K. VERIFIED CUSTOMER
Car had to be sent back in 3 times due to on-going issues. Same as last 2 times it was brought in!! I appreciate the opportunity to feedback through your online survey, but why ask for feedback if you’re not going to act on it? Disappointing service as usual Morton Grove...
6/28/2019
Edward C. VERIFIED CUSTOMER
I was told the repair on the recall on my Audi a 6 would take 2 hours I got a call back after 3 hours and was told it might take all day I was not happy about that period
Jamie did help me out and my car was finished in 4 hours which was OK. But when she sent the Uber to pick me up and take me back to the Adi dealership they sent it to the wrong address.
I have had several instances at this dealership which have been similar. Another words they promise to finish the car and then tell me later that it will take much more time because they're too busy.
I'm not sure I want to take my car there anymore
6/27/2019
Brittnay H. VERIFIED CUSTOMER
I was told last time that Audi’s have warranty up to 50,000 miles and I brought it in today at 40,000 and was told today that’s only true if you buy the Audi care package. But the team did not inform me of that last time I was in when it would have been under warranty. I would have done the brake flush before the warenty ended, but the service guy lead me to believe it would be under warranty still at 40,000.
6/27/2019
Kemal A. VERIFIED CUSTOMER
Excellent
6/27/2019
Michael M. VERIFIED CUSTOMER
Efficient and kept me up to date with status of car and made sure I understood the process and what was being done
6/27/2019
Danielle H. VERIFIED CUSTOMER
My service consultant Randy Scarbro was great keeping me up to date with everything going on with my vehicle. Unfortunately Randy was not in when I was picking up my car. I waited over an hour for my car even though I was told it had been ready a day before. First my car keys were misplaced and it took about 15-20 min to be found. Second I had received a credit for service from the General manager and the couldn’t find any record of the credit. Third I finally got my car and noticed it hadn’t been washed even though I was told when I purchased the car that I would receive a complimentary wash every time I brought the car in for service. I mentioned that to one of the service consultants and I was told I had to request a wash. Also he told me this with a bit of attitude. I expected much more from a luxury car dealership especially when I switched over from owning an Infiniti previously but unfortunately since my initial purchase at Audi of Morton Grove I’ve had nothing but headache after headache.
6/27/2019
John A. VERIFIED CUSTOMER
Jamie was great to work with but i'm not satisfied with the scheduling process. I had called a week prior to bringing my car and was under the impression a windshield would be there when I dropped my car of on Thursday. It wasn't and was not there until Sat. Then I finally got my car back on Tues.
I was originally told the entire process would be a half day, when it was over 5 days without my vehicle.
6/26/2019
Paul F. VERIFIED CUSTOMER
Sino was very professional and thorough
6/26/2019
John M. VERIFIED CUSTOMER
My car issue wasn’t fixed and I was frustrated but Dan handled it appropriately. Darius called me later and we talked it through so we can get to the finish. Dan has been great throughout.
6/26/2019
Thomas B. VERIFIED CUSTOMER
Randy was the best- I’d like him to handle all my service needs.
6/26/2019
Tom K. VERIFIED CUSTOMER
It was a very welcoming and pleasant expierence thank you for being so accomodating
6/26/2019
Beverly P. VERIFIED CUSTOMER
Very professional. Best service so far at your dealership. In the past experienced a decline in service.
6/26/2019
Patricia S. VERIFIED CUSTOMER
Quick service, friendly people. Needs anticipated and taken care of without a lot of drama