Jamie did a terrific job handling the details of my recall. She was very pleasant to work with.
4/19/2019
Mary Aileen. VERIFIED CUSTOMER
My only issue has nothing to do with the actual service. It should not have taken 3 weeks to schedule service with a loaner.
4/18/2019
Thomas G. VERIFIED CUSTOMER
Jawad is also fantastic
4/18/2019
Andrew K. VERIFIED CUSTOMER
Jaimie was difficult to work with from the beginning and when explaining the issue multiple times my car was returned to me still not working properly. The manager ended up calling and coming back for my vehicle the next day to fix it promptly. I asked for the service when the porter come to the house to get the vehicle and then returns when fixed. When Jaimie called she left a voicemail for me to come pick up my vehicle.... I didn’t have a vehicle to come pick it up as that is the reason my car was in the shop tombegine with. Overall I wasn’t satisfied with her customer service. When my car was fixed correctly I specifically asked that she not be the contact person.
4/18/2019
David M. VERIFIED CUSTOMER
Jawad was very professional and he answered all my Questions
Great Service
4/18/2019
Mark M. VERIFIED CUSTOMER
Good communication. Expectations met. Strong CSR.
4/18/2019
Paul C. VERIFIED CUSTOMER
Great service, as always!
4/18/2019
Hardeep K. VERIFIED CUSTOMER
Good service
4/18/2019
Stephanie M. VERIFIED CUSTOMER
Everyone was friendly and courteous. The oil change was done in a timely manner since I waited.
4/17/2019
Vishal P. VERIFIED CUSTOMER
Randy was great. Very nice and helpfully
4/16/2019
Carter H. VERIFIED CUSTOMER
I dropped my car off last Thursday for an oil change and paint less dent repair. I was told I would hear back Thursday evening and the car would most likely be ready on Friday. It is now middle of the day on Monday and I haven’t heard a word since I dropped it off. I expected better communication. This is my first experience with McGrath and its service department.
4/15/2019
Sachin G. VERIFIED CUSTOMER
Amazing support by Jawad. Very friendly and communicative, helps understand issues with the vehicle clearly and steps to take to correct them.
Car was well serviced.
Overall, excellent!
4/15/2019
Frank L. VERIFIED CUSTOMER
Sinoeil Doman understood my problem and did everything to help me and resolved the problem I thank you the service department is very accommodating went possible. I am very happy with Audi Morton Grove
4/15/2019
Dionna P. VERIFIED CUSTOMER
Jawad was awesome....GREAT customer service
4/15/2019
Alexander P. VERIFIED CUSTOMER
Jawad is always friendly and nice. He always has a smile on his face. You can tell he loves his job.
4/15/2019
Margaret N. VERIFIED CUSTOMER
Sino was exceptional in overseeing the repairs on my Audi
4/14/2019
Wesley B. VERIFIED CUSTOMER
Randy S did a great job. I always feel comfortable having him take care of me.