My car was received at the appointment time. It was serviced and delivered back to me at a very reasonable time, even after I decided on additional service request. Tony was very professional and provided excellent service.
10/31/2024
Quentine H. VERIFIED CUSTOMER
MR VAUGHT WAS VERY PROFESSIONAL.HE EXPLAINED EVERYTHING PERTAINING MY CAR.HE GAVE ME AND ESTIMATED DATE OF COMPLETION, AND IT WAS DONE IN THE TIME HE STATED.THANK YOU AUDI LAKELAND!
10/31/2024
Dwayne D. VERIFIED CUSTOMER
Brady displayed exceptional customer service during my service experience. He got me ride to a from where I needed to go while my crowds being serviced. He kept me posted on what was going on with my vehicle throughout the service process. Job well done!
10/30/2024
Lendy C. VERIFIED CUSTOMER
Brad was outstanding and was able to provide good information. Thanks
10/30/2024
Joanne L. VERIFIED CUSTOMER
Thank you!
Everything seems to be working fine in my car. I do appreciate you.
10/29/2024
Alita K. VERIFIED CUSTOMER
The atmosphere has improved over the years at Audi. The staff is friendly and helpful and also they worked well together to help.
10/29/2024
Elika T. VERIFIED CUSTOMER
Ok
10/28/2024
Elizabeth B. VERIFIED CUSTOMER
Bradley was awesome. Great to work with.
10/27/2024
Catharine B. VERIFIED CUSTOMER
He was great as was the technician.
10/26/2024
Michelle B. VERIFIED CUSTOMER
Manny is always professional and exceeds my expectations.
10/26/2024
Griselle M. VERIFIED CUSTOMER
Excellent customer service
10/25/2024
Ronney D. VERIFIED CUSTOMER
Everything was nice and pleasant
10/25/2024
Rich E. VERIFIED CUSTOMER
Thank you for your help during my service
10/25/2024
Graeme R. VERIFIED CUSTOMER
Manny did a great job of communicating with me by managing my expectations along with finding me a loaner car at the very last minute.
10/25/2024
Brad M. VERIFIED CUSTOMER
The person lied to me saying my vehicle would be done before Friday and it was not. When I told him I would pick the vehicle up because I was on military duty on the weekend then be leaving out of state for work he said if I left it it would be done and I could pick it up on Saturday. No one contacted me and when I called at noon on Saturday no one was there per the dealership personnel. So I then was without a vehicle for approximately 2 and a half weeks. Stephanio then offered if I paid that someone could drop the vehicle at my house and I guess leave the keys somewhere after I paid and didn't see the vehicle. After I got back from out of state using multiple Ubers when I picked up my vehicle my AC that was working full strength was now completely not working. I have never had an AC go out on a vehicle instantly before and was irritated because I had just done a 40k check up on the car. I don't want to ever work with Stephanie again especially since service for Audi is usually expensive. Poor customer service.
10/24/2024
Francis A. VERIFIED CUSTOMER
The service team addressed the issue with my car and I'm completely satisfied.
10/24/2024
Simon B. VERIFIED CUSTOMER
Always amazing service.
10/24/2024
Josh G. VERIFIED CUSTOMER
Tony always looks out, last second donut throw on and tire order for the new one. All done in an hour with a 30 minute notice upon arrival. Always appreciated.
10/23/2024
Barbara R. VERIFIED CUSTOMER
Everyone very helpful to me-I have several physical limitations related to age & cancer treatment.