Audi USA

Randy was awesome. Set expectations and delivered.

All good!

Everything was excellent as always.

Randy and the service department are great and if the sales staff was even close to him in service i would be getting my next audi here instead of elsewhere Service gets an A and sales a generous D Why did you ever let Ramzi go - he was the best and if still there I would but have referred four if my clients to the exchange for their Audi’s

Randy was awesome! He found an alternative solution to the problem I had with the rim... something I didn’t even think could be done. He was knowledgeable, kind, and responsive. I hope I get him every time I come in!

My car had an appointment to be checked at 9:15am but was not checked until after 4pm. I did not get regular updates and had no vehicle. Once I made other arrangements and borrowed a car I was unable to then pick my car up once I was called at 7pm and told it was ready.

Over all very good and on time!

The service performed was checking the malfunctioning Keyless entry operation. It was performed in the Time promised, Kamil explained what was done and he Is knowledgeable about the car. I was very pleased with the whole process

Perfect!

He was very courteous, knowledgeable, and answered all my questions.

Sino couldn’t me more helpful with everything he does! He makes the audi experience even better!

Randy was great!!!

Randy is a good dude. He made sure I felt taken care of and that McGrath wanted to make things right!

Great job

Jawad is great to work with!

Always a great experience.

Upon arrival for my service appointment, nobody came to receive the car. I went inside and the representative asked if I had been helped. He also asked me if I had an appointment (which I did). In short, the service was not prepared or aware of my appointment. The purpose of my visit was to change the oil and brake pads. The service representative immediately recommended that I also change the brake rotors without inspection. I insisted on changing oy the brake pads. He also stated that my car has not been serviced for a year which was not true, and I quickly redirected him to the service record. After I left the service, the representative called me several times, each call was to persuade me to add an additional service such as alignment of tires, changing battery, coolant flush, power steering flush, brake fluid flush, and others. Clearly, the goal was to add additional services without having a clear rationale for doing so. For example, he stated that my tires are worn out (which I knew) and despite that he recommended tire alignment, I declined because I’m replacing my tires. This is just one example of recommendations without rationale and additing additional and unnecessary charges. During one of the calls, I was told that the brake sensors need to be replaced and each one would cost $100. When I asked for further explanation, the service representative said that since they would be pulling the sensors’ wires out, they foresee ripping the wires off, that’s why it’s better to replace the entire sensors. After a lengthy back and forth, the service representative said that he could reduce the price for each sensor down to $70 and explained that if I don’t do so, the brake light on the dashboard would remain on. Without having many options left, I agreed. $1,300 later for oil change and brake pads, I left the service station with unwashed car and without any farewells or goodbyes. In conclusion, the service was not customer-friendly, manipulative, and and lacking in integrity. I purchased a car from this dealership and had all my services done here; I am so disappointed that I will not be coming back any longer.

You should give Jawad a raise because he was awesome

Excellent service!

The service Jawad provided was very professional and speedy. Thank you ????