Arian made this service quick and hassle free. Provided excellent customer service.
12/10/2018
Angel H. VERIFIED CUSTOMER
Jawad was very friendly and attentive to details in regards to what my appointment was for and what needed to be done.
12/10/2018
Christopher K. VERIFIED CUSTOMER
Jawad was very helpful and professional.
12/10/2018
James F. VERIFIED CUSTOMER
Jawad was very responsive and very professional.
12/9/2018
Scott S. VERIFIED CUSTOMER
Satisfied.thanks.
12/9/2018
Christopher B. VERIFIED CUSTOMER
I am usually very satisfied with your service. Today fell short. I came in for what I expected should be a short appointment to replace wiper blades and check the rear brake light bulb. I arrived at 8:05 for my 8am appointment, waited a while to be able to pull in., and then didn’t get my car back until 9:25, only after having to be a bit of a pest to find out what was taking so long. I understand the service dept is busy, but it just felt slow for the task at hand. When I finally paid and then walked out into the garage to track the car down myself, it seemed it was waiting to get washed, which was a nice gesture, but I ultimately just needed a quick in-out and had to grab the car and go - which I was able to do with the help of one fo the guys (he was the most energetic and service-oriented person today - I forgot his name, but he is originally from Mexico and was wearing a festive Audi stocking cap, and was the bright spot today). Anyway, the experience wasn’t awful, but it deters me from wanting to come back anytime soon for routine stuff, especially if I am short on time. I just though you should have the honest feedback, given I know you typically like to set the service bar high.
12/9/2018
Paul G. VERIFIED CUSTOMER
Jawal is friendly and great to work with!
12/9/2018
Richard O. VERIFIED CUSTOMER
Rear right rim that was affecting by the brake problem was still covered in brake dust. I had to request it be cleaned more thoroughly and they only did part of it. The inner part of the rim is still caked in brake dust.
12/8/2018
Harriette P. VERIFIED CUSTOMER
Very satisfied!
12/8/2018
Kenneth B. VERIFIED CUSTOMER
A+??????
12/7/2018
Peter G. VERIFIED CUSTOMER
car wash needs quite a bit of an improvement, if it does not, I will decline car washes that are on par with $6.00 car was a gas station offers, sorry that is exactly how the car was returned to me. Even floor mats were not put in place and car was not even clean in all areas like bumpers etc..
In regards to my service adviser I couldn't say nicer things about him as he knew exactly what needed to be done and got to work on it right away.
Big thumbs up for him for being diligent and professional approaching new customer to McGrath
12/7/2018
Richard O. VERIFIED CUSTOMER
Your service tech is awesome. He deserves a raise!!
12/7/2018
Douglas M. VERIFIED CUSTOMER
Randy always delivers on time and a job well done. Thank you.
12/7/2018
Michele H. VERIFIED CUSTOMER
Thank you.
12/6/2018
Debra E. VERIFIED CUSTOMER
Randy got all of my service needs done and done fast.
12/6/2018
Virginia M. VERIFIED CUSTOMER
Excellent customer service
12/6/2018
Heather W. VERIFIED CUSTOMER
Arian was very accommodating and my car was serviced efficiently.
12/5/2018
Rich M. VERIFIED CUSTOMER
Jamie did a great job in making sure my car was taken care of & keeping me informed of progress. Really appreciate it.
12/5/2018
Nina R. VERIFIED CUSTOMER
It’s a pleasure working with Randy.
He makes the car service experience easy
To understand & he’s easy to talk to.