As always service at Audi was impeccable, drove into the service department and was greeted with a warm welcome and how can we help you today. Received a call, text when my car was ready for pick up, cleaned and ready for me to sign any paperwork and be on my way. Huge thank you to the guys who made everything so easy on a Saturday morning.
1/8/2024
Stephen W. VERIFIED CUSTOMER
Very easy to contact and very competent.
1/8/2024
Denys P. VERIFIED CUSTOMER
Thank you, Ryan for a good service.
1/7/2024
Vivuan G. VERIFIED CUSTOMER
Stephano provided excellent customer service. He ensured our 4 hour wait was smooth by providing us options. He asked if we would like a loaner vehicle to go to the Mall. Even recommended nearby eateries. Way to go Stephano, I hope management is aware they have an awesome employee, and show their appreciation. We do!!
1/7/2024
Emina B. VERIFIED CUSTOMER
The service team at Audi went above and beyond my expectations. I will never consider another shop to service our Audi. Thank you for everything!
1/7/2024
Erriketi B. VERIFIED CUSTOMER
Thoughtful, quickly answered my texts and phone calls. Excellent customer service from him!
1/7/2024
Kathleen J. VERIFIED CUSTOMER
Ryan was absolutely terrific.
1/6/2024
Ryan C. VERIFIED CUSTOMER
They did a really great job on the service of my vehicle.
1/6/2024
Steven M. VERIFIED CUSTOMER
Unfortunately Simon never communicated with me despite there being an issue with parts which created a significant delay in getting my car back. I had to show up later that afternoon only to find out that my car would not be ready that day. Another service person gave me a loaner and told me that he would contact Simon and that they would provide me with an update by the end of the day. I never received a call and had to reach out to the service dept. only to find out that my car would not be ready till the following day. I was told that I would get an update first thing in the morning but never did. I finally received an email at around 11:30am that my car was ready for pick up. I have always had a good experience with your service team who in the past provided timely updates. This time it was a disappointing experience.
1/6/2024
Christopher K. VERIFIED CUSTOMER
Service experience was top notch
1/6/2024
Gregory I. VERIFIED CUSTOMER
The Audi Morton Grove service team did a great job! They quickly and professionally got me back on the road so I was able to begin my driving trip to Naples, Fl. They need I was waiting for the car to be repaired ( loan thermostat) to begin my trip. They did all they could to get it done quickly.
1/6/2024
Dionna P. VERIFIED CUSTOMER
He explained the problem with my vehicle and it was fixed in good timing.
1/6/2024
Janet P. VERIFIED CUSTOMER
Very unhappy with the 3.5 hour oil change. Had a 1 pm appt. And didn’t leave until 430.
1/6/2024
Arthur P. VERIFIED CUSTOMER
Thank you
1/5/2024
Jay A. VERIFIED CUSTOMER
Great service!
1/5/2024
Hina B. VERIFIED CUSTOMER
Ryan had done an amazing job with communication and making me feel my car is in good hands! I’ll be speaking to Ryan more often when I come in, definitely gave me the best experience possible!
I’ll of course write more (all positive) feedback in the email survey.
1/5/2024
Gerald H. VERIFIED CUSTOMER
She was very good. She understood my issues and worked to resolve them.
1/5/2024
John M. VERIFIED CUSTOMER
I liked the consistent updates from Tony including the use of the video
1/5/2024
Charnaine F. VERIFIED CUSTOMER
Stephano was professional he explained the process, he followed up and made sure I was comfortable.