I brought my car in for an oil change and alignment. I had no update at the end of the first day (brought my car in at 7am) and called that afternoon with no call back. I called the next morning and no one answered and finally got a call around 3 the next day saying it was done. My steering wheel is still off center and I have called twice in two days and no one has called me back.
9/8/2018
Vivek P. VERIFIED CUSTOMER
10 out of 10
9/8/2018
Anna H. VERIFIED CUSTOMER
Prompt service as promised.
9/8/2018
Juan V. VERIFIED CUSTOMER
Norberto was amazing. 10 out of 10
9/8/2018
Maria P. VERIFIED CUSTOMER
Best services in Chicago
9/7/2018
Richard N. VERIFIED CUSTOMER
Arian has always been excellent!
9/7/2018
Gary D. VERIFIED CUSTOMER
Complete satisfaction
9/6/2018
Mark W. VERIFIED CUSTOMER
Norberto was excellent. He's personable and knows his job. Audi is fortunate to have him in the service department.
9/3/2018
Sydney C. VERIFIED CUSTOMER
The communication and positive completion of the work was appreciated
9/3/2018
Evangelos B. VERIFIED CUSTOMER
Took my car in for an oil change at 4k miles. They Did my 10k service, appointment was scheduled at 11:45 and I came in at 11. Left around 2pm. Had to wait around 3 hours. Kinda a lot I thought. Otherwise no problems.
9/3/2018
Albert J. VERIFIED CUSTOMER
Norberto is a great service rep. Very professional and very accommodating.
9/2/2018
Marc N. VERIFIED CUSTOMER
Although Norberto was a true professional and kept me up to date with my 2017 A4, the service department let him and myself down. I received a telephone call from Norberto that my car was ready for pick up. Another representative assisted me, retrieved my car only to find the engine light on. Norberto finished with another customer and quickly came over to me and asked if all is ok. I showed him the engine light and he drove it straight to diagnostics. Within 5 minutes, Norberto told me it will take time determine the new issue and put me right back in the loaner.
Norberto treated me as if the car was his own, was professional and assured me all will be resolved quickly. Great person in your service department who really cares about his customers and the dealership.
9/2/2018
Gabino H. VERIFIED CUSTOMER
good service.
9/2/2018
Habeeba F. VERIFIED CUSTOMER
Terrible
9/2/2018
Renato M. VERIFIED CUSTOMER
Thanks
9/1/2018
Hina B. VERIFIED CUSTOMER
Car said it was fixed. Turned on my car at the dealership and first thing I saw was that it wasn’t fixed. Nothing done to rectify the situation.
9/1/2018
Chaithanya B. VERIFIED CUSTOMER
We have had a body damage to the car because of engine misfire. We took it up with couple of your staff including Randy and haven't heard back on how to get it resolved.
9/1/2018
Margaret N. VERIFIED CUSTOMER
Work was satisfactory except for bits of glass left in the driver’s seat from the shattered window
9/1/2018
Carrie L. VERIFIED CUSTOMER
I would say 95% satisfies. Randy is terrific. Really! Just lighten the man’s load a bit. He appears to have too many clients.