Audi USA

Everything wa very good, and the service agent was excellent

The service was ok but you guys are not honest about time of service. When I made the appointment time was 1h30 min to do the service, at the time of the check in (1h 45min -2 hours). But I left the service after 3 hours. Very disappointed ( no loaner car but everyone who was coming they had one). Not the best experience

Excellent service department

Randy was great!

Yws

Completely satisfied

Great as always

First, no one answeres the service line when I’m transferred from the main number (this has happened on several occasions on different days). Second , I brought the car in for a rattle in the driver side door and it wasn’t fixed, it still rattles. In fact, I think it’s worse.

Great job from Arian. Thanks a lot for the excellent service.

Taking three weeks to do a couple day job is crazy. And when we got the car back the rear bumper was scratched. And you thought we wouldn’t notice?? Honesty is a good policy. You will be installing a new bumper.

3rd time bringing my car in for same problem.

Very grateful to Scott Okumara in sales also

Norberto is always helpful, knowledgeable, and polite, regardless of how busy or under pressure he is. However, I did have two problems on this visit (for an airbag recall). My first issue was getting a lift to the dealership to pick up my car. I called at 4 pm and asked if I could get a ride at around 5pm (I'm less than 5 minutes away). I was told that it shouldn't be a problem, and that someone would call if it was. I subsequently called and indicated that I was home/ready at 4:40 if they wanted to send someone earlier. Both times, this information was taken by a women, who said that she would relay the message (Norberto was busy). When it became clear that nobody was coming, I called a third time. I was picked up at 5:40. I was going to concert, and as a result of the delay/miscommunication(s), had to skip dinner. If someone had told me at 4 pm that it takes almost two hours and three phone calls to get a 5 minute ride, I would have ridden my bicycle over, picked up the car, and been home by 4:20 instead of 6:00 pm. Communication definitely needs improvement. The second issue - After the service, my left front headlight wasn't working, which, to me, is an amazing coincidence. I brought the car back the following morning and was told that I would need to schedule an appointment (I could not wait at that particular time anyway, but wanted the service department to know right away). Again, Norberto was busy, so I another service advisor stepped in. He told me that the headlight would be about $300.00.

Great experience. Norberto and Randy were great. Appreciate the service and committment to getting everything done right and in a timely fashion. Great group of guys at Audi Morton Grove.

Primecare has been your customer in years. Back then, on Waukegan Ave, the service department was excellent. It was noticed that when you have moved to another venue, we had sad experiences with the Services Dept. It was then recentlly that Primecare again experienced the great service. Thanks to Randy.

Good job and they stick by there word.

Arian was awesome from start to finish

He is the best!

Norberto was helpfu and polite. Great to work with.

Norberto was so great!! He made my service very easy and he was very clear on what was needed. He seems very committed to making sure the customers are happy and satisfied. Thank You Janis S