I dropped my car off on a Monday and I didn’t receive a call until Friday after I called to follow up. I was told I would get a call soon to let me know the approximate time it would take to repair. I asked for an inspection of which none of it was reviewed with me upon pick-up. I would expect tire tread or something to be shared wth me in regards to what was actually inspected. The “inspection due” notification in my car is still going off which I would assume would be reset if an inspection was completed.
7/30/2018
David R. VERIFIED CUSTOMER
Car has been in the shop for almost three weeks and not fixed
7/30/2018
Jason L. VERIFIED CUSTOMER
I really enjoy my service experience when I bring my A8 in for service. Arian was professional and courteous during my visit. He made my wait enjoyable and got me car done as soon as possible.
7/30/2018
Seul K. VERIFIED CUSTOMER
Norberto is the best!
7/29/2018
Barry D. VERIFIED CUSTOMER
Car was baking out in the Parkhill bag lot. Should have been brought in and cooled prior to my scheduled arrival. Otherwise great.
7/29/2018
Martin L. VERIFIED CUSTOMER
Arian was very friendly, courteous, and helpful.
7/29/2018
Greg Z. VERIFIED CUSTOMER
Great, timely service
7/29/2018
Anna Marie. VERIFIED CUSTOMER
Great experience service dept. thank you.
7/29/2018
Alyce V. VERIFIED CUSTOMER
The entire visit was perfect. Thank you for the great service.
7/29/2018
Brian F. VERIFIED CUSTOMER
Norberto always goes above and beyond to make sure I have a great experience at your dealership. From scheduling, to making sure I have space to work while I want, to making sure I’m kept informed as the team works on my car...
Norberto is the best example of Exceptional Cuatomwr Setvice, driving an exceptional customer experience for me!
7/29/2018
Luis B. VERIFIED CUSTOMER
Great place and excellent service. One little issue, the mechanic forgot to place a sticker on the window for the next oil change but not a big deal.
7/29/2018
Rafael M. VERIFIED CUSTOMER
No one call to advice about new parts received. i need to call 3 times to get updates.
Appointments were avaible almost 2 weeks after problem diagnose
7/29/2018
James S. VERIFIED CUSTOMER
Zero communication
7/29/2018
Lori H. VERIFIED CUSTOMER
Randy, as always, is incredibly helpful and professional.
7/28/2018
Wendy K. VERIFIED CUSTOMER
Norbert was excellent - as was the entire staff
7/28/2018
Hugh G. VERIFIED CUSTOMER
Good service Arian was very pleasant and courteous
Happy with service visit
7/28/2018
Cindy G. VERIFIED CUSTOMER
Great
7/28/2018
Kamil P. VERIFIED CUSTOMER
Randy IS THE MAN. Only go to him
7/28/2018
Gary R. VERIFIED CUSTOMER
Work to be done was four new tires and a install of a new relay box (switch) serving the A/C. No loaners were available. No one informed me that I would end up spending 4 and a half hours at the dealership waiting for the car.
This is one of several times at McGrath when loaner-cars were not made available to me. I have a twofold suggestion - - let customers know how long the repairs might take before assuming they don't mind camping in your lounge for 4.5 hours, and/or prepare more loaner cars for availability to your customers.
7/27/2018
Debra O. VERIFIED CUSTOMER
I arrived at 9:00am for my scheduled time. However, when I arrive back at the dealership at 1:30pm, my vehicle had not been serviced. Instead, it wasn’t ready until 6pm, and my vehicle was not washed when I received it.