Excellent customer service! Very friendly and efficient. Thank you!
7/18/2018
Gary S. VERIFIED CUSTOMER
Thanks Randy
7/18/2018
Max W. VERIFIED CUSTOMER
Overall experience was good. Would have appreciated notice of when vehicle was done. Ended up waiting an extra hour because no one notified me.
7/18/2018
Demir E. VERIFIED CUSTOMER
Norberto and Arian are probably the 2 best service advisors I’ve ever worked with!! Thank you!!
7/18/2018
Gregory W. VERIFIED CUSTOMER
He was a great help and Greg did a fantastic job on the rim
7/18/2018
Eric S. VERIFIED CUSTOMER
Came in for 2 repairs but only 1 was fixed. The issue with water in passenger side footwell remains. I called and left a message with Arian indicating this but he never returned my call.
7/17/2018
Anthony B. VERIFIED CUSTOMER
After waiting 2 1/2 hours for what I thought would be an appt for little over an hour I was told then it was going to take possibly another hour. The gentleman offered to drive me where I wanted to go my husband ended picking me up. When I went to pick up my vehicle I had mentioned when I dropped it off the back wiper was making a scrapping sound the young man who checked me in pointed it out to the gentleman who filled out my paper work. When I picked my vehicle I checked the wiper and it had not been fixed. I pointed it out and they promptly got the part from the back and fixed it. The point is if I didn’t check myself and got home this would have been a totally different review.
7/17/2018
Dave C. VERIFIED CUSTOMER
You guys have great people working for you. Randy and Jawad were excellent. Thanks.
7/17/2018
Gabriel C. VERIFIED CUSTOMER
Dropped car off for service on Wednesday afternoon. Service dept. told me I would hear would receive a call on Thursday. Did not receive call. I called on Thursday and was told someone would get back to me. No call was returned. I called back Friday and was told my service advisor was not in and would call me Saturday. No call by late Saturday morning. I called my service advisor and left a message. Called again, left a second message. No response. Called general service, left a voice message, no called returned. Called service manager, left message, no call returned. After considerable frustration I picked up my car, which was in the service department for three days and had not been checked, due to lack of communication.
7/16/2018
Rafal P. VERIFIED CUSTOMER
Great job Norberto! Thank you
7/15/2018
Yvonne C. VERIFIED CUSTOMER
Everyone was friendly and service was spot on.
7/15/2018
David J. VERIFIED CUSTOMER
Randy and Dominic really took care of my car and were honest fast and really terrific. This is my third car from your dealership and drove 5 hours to buy then back to have this issue fixed. I really was in town for an ever but they really hussled so I could make my meetings..
I just drove it back without an issue..
the team was great and Randy really raised my option on dealer service.
It was five star service
7/15/2018
Jonathan B. VERIFIED CUSTOMER
Norberto was wonderful! He helped replace my tire quickly and had my car out in no time. Great service thank you all for the pleasant experience.
7/14/2018
David H. VERIFIED CUSTOMER
Very satisfied. Found recent tire problem and remedied quickly. Car had rattle tough to diagnose but solved by you. Thank you! Strong work.
7/13/2018
Michael C. VERIFIED CUSTOMER
Sales team was excellent, especially DK. Finance was unbearable. Fix that and you have an outstanding organization. We all know that we remember negative experiences more strongly than positive ones. That said, I will definitely recommend McGrath, but advise to bring your own financing. I wound up writing a check for the whole amount so I could get the hell out of there.