Audi USA

Service was professional and courteous! Both Reny and Bardic were great to work with. Thank you!

It was the worst experience I’ve ever had at a dealer. There were several issues, including not communicating when my car was ready, ignoring my calls all afternoon , even after having my car for over ten hours, shuttling me to work and then leaving me stranded at work. Other reps refusing to help me over the phone even though Norberto wouldn’t take my calls and I was stranded. And then the invoice and recommendations from my oil change weren’t ready when I hitched a ride with a coworker 10.5 hours later. He didn’t apply the coupon I supplied him I’m the morning so I was overcharged. Informs me my battery could die any day, but never offered the chance to replace it, didn’t even offer to schedule it. But according to him, it could potentially not start tomorrow. Oh, then he misplaced my car keys and had to ask me to describe what they look like. The cashier didn’t provide a receipt of my credit card transaction. The entire experience was a joke. Norberto’s response? “Well, sometimes we do get busy.” This is all after I had to schedule my appointment online because the snotty woman that answered me call two weeks ago wouldn’t help me. Oh, and I had provided feedback on that experience as well - through the ‘contact us’ page of your website. I never heard back. I’m writing corporate.

Randy did an outstanding job taking care of me. I appreciate his attention to getting things done.

Norberto is the best! He is a big reason we have continued to own Audis.

Norb was great. He quickly wrote up the RO, had my vehicle in the shop in timely matter, and he kept me informed about time remaining, as I was a waiter. This is how all service writers should act. Great job Norb!!

He’s always very helpful.

Despite a slight delay in picking up the car, everything was taken care as promised.

Friendly people, great service.

All went well. McGrath offered to come pick up my car and return it after I went over for an installation last Friday the 4th, and the part I needed was not there. So, McGrath made a special effort to make up for the mishap. McGrath executed perfectly on this yesterday. Thank you very much. Mike McLaughlin

Excellent!!!

Arian has helped us with service needs a few times and has always is professional and very helpful!

Mr. Bardic is a special man because he listens and understands his customers needs. I really appreciate that.

Randy is an excellent service representative. He took care of my Audi and it would be great to work with him again.

Another horrible service appointment at this dealership. Made the appointment a week in advance, had my car for 25 hours still didn't manage to do what needed to be done. This is the third visit since purchasing the car just six months ago and you want to try and tell me that the air conditioning allegedly worked back in November yet it doesn't work now and you expect me to pay over $800 to fix it that's crap. The service at this place **** everything takes forever

Randy was great. I used to always go to Jesus. He seemed to always remember me. Hope to have that relationship with randy

Great service overall!!!

Randy did a great job taking care of me

Everything with the service was great.

It was a pleasure

When speaking with the person over the phone to schedule service the time was set for 9 am. However the actual appointment time was actually set for 9:45. This was not stated over the phone. Be more consistent with what is said and what is meant.