I brought in my car for an oil change and full detail service. I was shocked with the result of the detailing. My eyes and my pregnant wife’s eyes burned from the oil dripping over my dashboard. The worst detailing job I’ve ever seen; I picked up my car completely covered in grease and conditioner. Wood trim was soaked in oil. Exterior of the car didn’t looked detailed or buffed either. At this point I’m not sure the oil was even changed.
I came back a second time to correct this detail job, they smeared things around even more and made it worse. I will never come back to Morton Grove, I want my money back.
5/6/2018
Arturo C. VERIFIED CUSTOMER
The service advisor was super helpful, and went above and beyond his line of work to make sure that I was satisfied with the work done to my car! People like him are the reason why I purchased my car from that dealership, I’m loyal customer and will continue to shop there.
5/6/2018
Natalia F. VERIFIED CUSTOMER
Arian was great! Service was done quick and everything done was explained.
5/6/2018
Allan S. VERIFIED CUSTOMER
Had a 9:15 appointment brought the car in the night before around 8pm It wasn’t written up until noon and I had to tell him where to find the parts that were being held in my name
5/6/2018
John C. VERIFIED CUSTOMER
Very happy with the excellent service of Norberto. He made my experience wonderful. Great team member of McGrath Audi.
5/5/2018
Keith B. VERIFIED CUSTOMER
Very helpfull!
5/5/2018
George C. VERIFIED CUSTOMER
65000 mike check. Price a bit steep for basically an oil change.
5/5/2018
Marc F. VERIFIED CUSTOMER
Arian was great
5/5/2018
Paul L. VERIFIED CUSTOMER
Daniel and Arian were both fantastic and committed to my satisfaction.
5/5/2018
Carmen S. VERIFIED CUSTOMER
Awesome as always
5/5/2018
Todd G. VERIFIED CUSTOMER
Great customer service
5/5/2018
Curtis T. VERIFIED CUSTOMER
The repair was done successfully and works great! Thanks.
However, my car was returned with a dirty interior, a broken molding, missing screw and there is now a rattle coming from the dash when the AC is on (sometimes).
I understand it was a big job. Your service department is top notch.
5/4/2018
Gary R. VERIFIED CUSTOMER
all was handled very promptly, with courtesy and professionalism. well done.
5/4/2018
James R. VERIFIED CUSTOMER
The service experience was great but when I left I now have a malfunction warning light on which was not on before. I now have to return for another service appointment.
5/4/2018
Jerome E. VERIFIED CUSTOMER
Arian Bardic did an excellent job.
5/4/2018
Vincent S. VERIFIED CUSTOMER
Excellent service as always!
5/4/2018
Michael G. VERIFIED CUSTOMER
The q5 I bought had a cracked plastic panel on the inside of the drivers side pillar. It was glued together when I bought it and I noticed it a day later when I had weather tech mats installed. My sales rep told me it would be covered but since then he was ignoring the panel. I had to come back to repair a few dents on the car and it wasn’t until after they told me they weren’t willing to fix it.