He has continuously provided excellent service and very happy with him.
4/1/2018
Panagiotis G. VERIFIED CUSTOMER
Great and very proffesionall service thank you.
4/1/2018
Steven S. VERIFIED CUSTOMER
Excellent representative of your dealership!
4/1/2018
John A. VERIFIED CUSTOMER
Car was brought in with three problems: leaking fuel during fill ups, low oil, engine not aspirating. Returned to me next day: “all fixed”. I returned the next day stating all three problems were worse: car not driveable. Car kept over three weeks. The communication from you was poor and inconsistent. My calls were not returned in the time frame I was given. I did receive multiple excuses about how busy and short staffed you are. At one point I was told the engine timing was off. At another point I was told the engine “damage” was fixed. I have been told that the fuel leak is a known issue with this model. Then why three weeks to repair it. My neighbor told me every day she sees the loaner in my driveway she is happy not to have bought an Audi.
4/1/2018
Luis V. VERIFIED CUSTOMER
Norberto did what he said he will do. Car was ready and service was flawless
3/31/2018
Kathlyn J. VERIFIED CUSTOMER
I did not see Adrian Bardic at all. Noel was the one who helped me. He was great! Very much appreciated! Also I didn’t even have an appointment and he got me in and out with a car wash to boot! Thank you!
3/31/2018
William M. VERIFIED CUSTOMER
Didn’t stop looking for the problem until it was found and fixed. Car clean and well taken care of and my advisor was one of the best have ever dealt with.
3/31/2018
Zhe L. VERIFIED CUSTOMER
Well organized, very patient and polite, professional services!
3/31/2018
Romel Erichson. VERIFIED CUSTOMER
Arian is nice, a pleasure to deal with and made it clear on what the services needs to be done with my car.
3/31/2018
Anna Marie. VERIFIED CUSTOMER
Arian is always wonderful and super knowledgeable, the service is always 150% thank you - Anna
3/30/2018
Osbaldo C. VERIFIED CUSTOMER
I was greeted in a professional way, and my Q5 was ready as per estimated waiting time. Excellent job all around.
3/30/2018
Frank G. VERIFIED CUSTOMER
Your service is always excellent!
3/30/2018
Jerold S. VERIFIED CUSTOMER
Great job!
3/30/2018
Jeff M. VERIFIED CUSTOMER
Dan did really well. Great customer service!
3/29/2018
Allan O. VERIFIED CUSTOMER
Imsatisfied with adrian but i guess this is my 3rd or 4th visit to have my car service the only thing that needs improvement is the way they do the carwash. It really needs improvement the magwheels are not being clean or wash good. I will guve 9/10 for the service attendant but with carwash dept 4/10. Hoping for improvement.
3/29/2018
Marlene Z. VERIFIED CUSTOMER
Everything was done quickly and well. Arian was most helpful and efficient.
3/28/2018
Dawn D. VERIFIED CUSTOMER
We drive from Roscoe Il. North of Rockford to Morton Grove. We think very highly of this Audi dealership and have always had great communication and a great experience with them. This time it felt a little different. We are not sure if Matt is a new member of the service team but our last experience there was with a gentleman in his mid to late 40's and he seemed more knowledgeable to the Audi vehicle. We took a day off from work to travel in and were told they found "nothing" wrong with the vehicle. We explained after the recall had taken place on our Q7 we noticed 2 issues ,1.' a "banging noise" behind the driver seat in the 2nd row seating and 2. After driving the vehicle and placing it in park,there is a "water spot " in the rear of the vehicle between the tail pipes. This problem never occurred until after the recall. Does it make any driving issues, no but this Q7 is a $60,000 vehicle.We were told over the phone that there was another Q7 serviced there after the recall for the same problem/issue. A little more frustrated this time. You may call with any questions. Matt from service was very nice and courteous just received a call that "nothing is wrong".