When I called about the service I was told one price ($600-$700), when I dropped off my vehicle I was told another price ($770) and when I picked up my vehicle it was a completely different amount ($879.01). That is a big difference in the price that I was told initially and when I ask why the difference, I was told that there are shop fees and other fees. I was under the impression with the 2nd amount that I was given that it was the total price. Need to have better communication with clients - clearer communication. And I had to request to have my clock and date set. For that kind of money, I shouldn't have to ask to have my clock and date set due to my battery being replaced. And my vehicle was just in a few weeks prior to this visit for a switch to be replaced in a factory warranty and I was given a list of items that were suggested to be completed for $1900.00 but they didn't find my battery that needed to be replaced? Seems a bit odd. Especially when I have had all that they recommended doing completed before taking an end to the service department. And we didn't even get a complimentary car wash.
10/23/2024
Scott A. VERIFIED CUSTOMER
Excellent customer service
10/23/2024
Brent L. VERIFIED CUSTOMER
Happy to explain over the phone. Everyone was respectful and gave me ample attention. I was just disappointed in poor communication - was told it would take 90 minutes. It took around 4 hours. Other than that, everyone was great and I will come back. Thank you.
10/23/2024
Darius T. VERIFIED CUSTOMER
Brad is awesome.
10/22/2024
Vernon Linda. VERIFIED CUSTOMER
Manny and staff are impecable in customer service in the service department
10/22/2024
Derwin J. VERIFIED CUSTOMER
Great customer service
10/20/2024
Horst K. VERIFIED CUSTOMER
Good service ????
10/20/2024
Estela G. VERIFIED CUSTOMER
Manny Serrano is just wonderful. He is the best service manager I’ve ever had to deal with. Courteous, knowledgeable, compassionate. Highly recommend him. Thank you ????
10/20/2024
Mark M. VERIFIED CUSTOMER
Extremely satisfying experience
10/20/2024
Ramon D. VERIFIED CUSTOMER
Great customer service !!
10/20/2024
Margaret M. VERIFIED CUSTOMER
Sidney communicated with in the status of the car and was very helpful and caring
10/20/2024
Karen L. VERIFIED CUSTOMER
Excellent customer service!
10/20/2024
Raymond E. VERIFIED CUSTOMER
He was excellent in all phases of the service
10/20/2024
Howard S. VERIFIED CUSTOMER
Arrived for my appointment at 9:00 and received my vehicle back at 1:45.
4hours and 45 minute wait. Too long!!
10/20/2024
Katherine N. VERIFIED CUSTOMER
He is very attentive to my request. He did a good job.
10/19/2024
Vincent T. VERIFIED CUSTOMER
Thank you for great personal service
10/19/2024
Jeremy D. VERIFIED CUSTOMER
Brad is truly customer focused providing exceptional service who kept me updated regarding my Tonale’s service progress and parts ordered to resolve a persistent check engine light. Scott the Alfa mechanic has serviced many of my cars through the years and is always going above and beyond backing the brand and building trust. Thank you Brad and Scott!
10/18/2024
Christine R. VERIFIED CUSTOMER
Bradley is great. Right on top of what needs to be done .
10/18/2024
Leroy O. VERIFIED CUSTOMER
Tony is amazing. Very greatful to have someone who has high skill and completely looks out for me.