Cesar was super helpful, he had great the customer service skills . He was able to answer all my questions and concerns.He is definitely a great asset to the company.
10/3/2020
Pauline C. VERIFIED CUSTOMER
My car wouldn’t start 2 hours after leaving the dealership! I have had his same problem 6 months after purchasing the vehicle cash and it’s never been resolved and now the extended warranty that I purchased has expired as of April 2020! My problem has NEVER BEEN RESOLVED!
10/3/2020
Dera C. VERIFIED CUSTOMER
Great Service. Intake person was Amazing
10/3/2020
Bryan T. VERIFIED CUSTOMER
Upon removing the dash to replace the airbags, my dashboard now rumbles when the AC is turned on. I had to Inconveniently take it back today and they refused to work on my car until the following week
10/2/2020
Critics C. VERIFIED CUSTOMER
Reason for service which was under warranty the USB plug was bad and not connecting me to CarPlay after waiting all day, as I drop the car off at 9:30 AM, when I picked up the vehicle a new USB plug had been installed but my CarPlay would not work.
Humberto was very helpful and very nice but I don’t understand why this wasn’t tested prior to me picking up the car. Now I need to come back tomorrow. Sit and wait another 2 hrs to see what’s wrong. Just wish it would have been a complete job since it was there 7 hrs and part was in stock. I specifically asked if they’ll have a phone to test with and was told yes.
There’s really nothing more to say at this point except see ya tomorrow
Michelle Paul
10/1/2020
Humberto L. VERIFIED CUSTOMER
David Dew excellent service ????
10/1/2020
James P. VERIFIED CUSTOMER
Great service
This is why I keep coming back
10/1/2020
Aejae W. VERIFIED CUSTOMER
Thank you foe thorough service.
9/30/2020
Chuck E. VERIFIED CUSTOMER
I brought my Jeep in because of loose steering. The tech centered the steering wheel. Did nothing to address the problem.
9/30/2020
Alfredo M. VERIFIED CUSTOMER
I enjoy working with Yeimy Beltran. She is very professional, very attentive, and she's always hospitable. She always keeps me updated through phone calls or text messages. She's one of the reason why we like getting our car serviced here. The cashiers are always friendly and make sure we get taken care of when waiting in waiting room. The service department also does a great job! Thanks from Martinez Family.
9/30/2020
Emanuele M. VERIFIED CUSTOMER
I am super happy and satisfied with the service of my 2016 Dodge Dart.
They found a problem in removing the knots of the tires, but everyone worked very hard and with commitment to fix this problem and thankfully they did it.
The best part with the vehicle service was with the employee David Dew.
He really really helped me a lot in taking care of my vehicle and he worked in a very professional manner, writing down everything they did on my vehicle.
He even double checked the brake pads.
David is a very great, hard worker and super committed to the job.
I really think he has to be rewarded and promoted for his hard work.
I will definitely come back to service my vehicle here.
Thank you so very much David and all the Scott Robinson staff for your hard work and dedication.
You guys rock !!!
Emanuele.
9/29/2020
Karen R. VERIFIED CUSTOMER
Customer service was poor
9/29/2020
Jose R. VERIFIED CUSTOMER
Serviles ar very Good thankyou Sesar Arizmendi
9/29/2020
Nirav S. VERIFIED CUSTOMER
Keep up the good work. Thank you
9/28/2020
Shawn S. VERIFIED CUSTOMER
As always, Cesar was great to deal with. Then just prior to me dropping off my vehicle, he had to leave work. But Christian stepped in and took care of business. Great team work.
9/27/2020
Shell B. VERIFIED CUSTOMER
David Dew was fantastic. He took care of my remote for my Jeep i needed he was very personable and got me out in record time
9/26/2020
Eddison F. VERIFIED CUSTOMER
So far it looks like you did a good job I have nothing to complain about I would recommend any of my Jeep friend to come to you thank you that's all I got to say
9/26/2020
Danita T. VERIFIED CUSTOMER
Our car was kept overnight without notifying us.
9/26/2020
Neil C. VERIFIED CUSTOMER
That’s for the fast service
9/26/2020
Valerie N. VERIFIED CUSTOMER
No one explained the results of the inspection to me. Admittedly, yesterday was pretty smooth.
This vehicle was first diagnosed was needing the window in June, then no one ordered it, then no one called me when it came in. And that is the short version.