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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9656 reviews 68%
4 star 3459 reviews 24%
3 star 227 reviews 2%
2 star 491 reviews 3%
1 star 426 reviews 3%
Review Us
Jesse C.
5 out of 5
2/14/2025
You guys are awesome great service
Dolores N.
5 out of 5
2/14/2025
Annette was super helpful and professional, best customer service.
Shannon L.
1 out of 5
2/13/2025
Picked up my daughter’s truck, the check engine light issue was fixed but not the transmission issue, not running well at all! Fixed the mirror, the part cost almost $200 and then was charged $100 for labor which it literally just snapped on, that’s completely ridiculous! So after having the vehicle for several days and the issues are not fixed, completely unsatisfied
Agassi L.
5 out of 5
2/13/2025
I recently purchased a Bronco Raptor at Ken Grody Ford. This is my second time working with Raul and he was extremely helpful just like the first time. He address all my concerns, answers all my questions and keeps me updated with my service. I look forward to continue to work with him.
Ruben Oe.
4 out of 5
2/13/2025
Annette Gironta is such an asset to your company as a woman I have found myself able to express was is going on with my car and she is able to understand. I have experience dealing with men at the service center which I felt I was being brushed off, not understanding what I needed done to my vehicle in a nutshell she would listen and then she would look into it I’m totally happy with her service 100%
Roger L.
5 out of 5
2/13/2025
Everything went well.
Jimmy A.
4 out of 5
2/13/2025
Came in to hit my man Service Tim took care of me, got me in and out kept me informed throughout the service job well done
Tamara F.
5 out of 5
2/13/2025
Nick was awesome. Super professional!
Madhosingh M.
5 out of 5
2/13/2025
U guys always best thank you all the best
Mark F.
5 out of 5
2/13/2025
I had a very good experience. Service was excellent.
Reginald R.
4 out of 5
2/13/2025
Top of the line service every time!
Chad W.
4 out of 5
2/13/2025
Tim is the man. He knows his stuff. Thank again Tim
Inez T.
5 out of 5
2/12/2025
Great job and very professional service!
Jason H.
4 out of 5
2/12/2025
As always, Tim was fantastic. He test drove my vehicle with me to better understand the issue and kept in contact with me while my vehicle was being repaired.
Jeffery F.
5 out of 5
2/12/2025
Awesome
Jeffrey G.
4 out of 5
2/12/2025
Tim was great! He took my call to schedule service and also checked me in at the counter. I waited for my service and Tim showed me the lounge areas and location of the restroom. Tim came to check on me and provided me with updates about my vehicle. When my truck was ready he brought the paperwork to me and explained the service. He also let me know my truck was washed and reminded me when to schedule my next service. It was a great experience…I will always choose Ken Grody Ford for my F150.
Sabrina R.
5 out of 5
2/12/2025
Car was able to be scheduled right away fir service and was done very fast.
Heleena C.
5 out of 5
2/12/2025
The mobile service guy, Nick, was awesome too! It was very convenient to have service at home. Thank you!
Tom H.
4 out of 5
2/12/2025
The agent was professional, understood what I needed and requested. Kept me fully informed about the process and recommended items that needed to be addressed to alleviate future issues. Great job! This type of employee should be commended for not only taking care of the customer but Ken Grody as well.
Mohamed B.
5 out of 5
2/12/2025
He does such a good job he gets me in my car at the same times his customer service Thank you

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