I’ve been bringing my New Beetle to Royal Motors service since I bought it in 1999 and Frank always provides excellent service.
Silvio made accommodations for my needs due to a delay in towing. My car was well cared for!
Frank provides excellent service.
Car was ready around 5pm, as he said.
Being able to book appointment online is great. A few years ago,
I had a problem with rude staff who booked the wrong appointments or kept calling repeatedly to confirm/cancel appointments with me. They got into an argument with me when I got annoyed.
Adam was nice and I’m glad he stayed on with Audi, while those rude staff members were replaced with computers. The car was ready as he said it Would be around 5pm.
Chris is the best! He took care of everything and I completely trusted that what my car needed was professionally handled by him. Great service and very convenient . I got a text once my car was ready.
Frank is awesome! Very Straightforward; easy to deal with.
Friendly and awesome service all around.
Wonderful service. Quick, transparent, and great communication.
Really appreciate Craig quarterbacking my service contract claim! Great experience all around.
Christopher received us quickly and was able to answer all questions
we received the car promptly and the reimbursement for uber was done easily.
Craig was amazing, the attention perfect. Nothing to change, only continue!
5 Stars Rating...Great job.Thanks everyone Who assisted me that day esp to Craig L. Foley ,my service advisor and the warm greetings from Candy....Its greatly appreciated...Thanks once again..Have a nice productive week..
I called and left messages Three times , no one picks up or returns call from your service dept . I had to make an appt. online to get through . My appt. was handled well and I appreciate the refund for transportation . I suggest having someone anonymously call your service dept . I was in hold for at least 30 min. Listening how great you you are on the recording. There’s a problem here .
always get the best service with you all!
Chris was great as usual. The only thing that would be great would be more loaner cars. Reimbursements are appreciated but it is not always the most convenient.
Very stress free experience
Only thing is I asked about warranty and didn’t hear back. I will still do the work though.
Craig was very helpful in getting the work my husband and I needed done on our vehicle. He was very professional and got our vehicle back to us within a day. Thanks again Craig!
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