Dwight was super patient and kind. I really felt like I could trust him.
Great service. Fast and fixed the problem
This was my third trip to Royal Motor’s Service for the same issue with my car. Frank took time to listen to the issue and let me text him the video I took of the problem. He sounded like he had enough experience where he could suggest what the problem was based on my previous visits and was thoughtful enough to ask if they could keep my car overnight. He called me the following morning and even though he had to deliver bad news, he was kind enough to explain it to me in layman’s terms and more than once. I really appreciated the timehe took for this.
Craig is awesome! Thanks for your help.
He is very personable. Always in a good mood, and professional. He knows his job and that puts us at ease when doing business at Royal Volvo. We wouldn’t want anyone else to go to. Jim Yared is a great asset to Royal Volvo.
When I came I told the team that I think I have some transmission issues and they charge me $245 to let me know that I have a transmission issue so I’m not clear what exactly they add to me more than I know when I came. also Craig told me that’s going to be roughly about $2000 for some mechanical or hydraulic instrument that might be at the transmission but ended up that you guys asking me for almost $7000 which is more than the value of my car. Also the code that I was given when I looked it up talking about issue with Sensor that compare burning gas was the speed of the car. Also the code pointed out that it might be the issue where is the heating thermostat for the transmission oil itself which is both of them makes sense to me but not changing a brand new transmission as your team indicate
Maintenance was fast and service was helpful and polite effective.
Chris goes out of his to give that extra effort and it’s really appreciated. Car came back to us fixed and looking brand new. Thanks!
Great customer service, Dan Spingola was amazing and really really helpful.
Will definitely come back
Great guy who delivers on his word!
Silvio was efficient and professional
He is friendly yet very professional. I always leave there feeling good after service. Thank you.
Craig is very customer satisfaction oriented. He knows his long term customers and keeps them coming back.
Johnny was very efficient as well as being nice and polite.
He was right on top of everything and kept me informed.
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