Great communications throighout
Dan is Amazing! I have been brining my cars to Royal for 20 years. Dan is a great example of who you want managing your car care. Workmanship done on replairing my car is as always top notch.
Johnny is always professional, very knowledgeable and was great at keeping the me informed throughout the process.
Chris rocks, it would be great if car could be vacuumed and washed??
Car was ready to pick up later than promised. I asked for the usb outlet fuse to be replaced and it wasn’t
Frank was very friendly and kind, and explained everything well. He made sure I made the right choices for service and it was a great experience!
Mr. Frank was an excellent advisor at VW. He was informative, knowledgeable and pleasant as well. The whole process to get our vehicle maintained was smooth and we will be coming back. Thank you!
Jim has been on top of all my car problems, immediate attention, action and always 1 step ahead....KEEP IT UP JIM
Dwight is very gracious, helpful, and friendly.
I want to thank Johnny Liu for discovering the reverse light was out.
It’s Adam who I really want to thank for fixing my reverse tail light for free!!!
I love Royal Motors and will most likely buy my next Q-5 from you Certified Pre-Owned. ??????????????????
Problem was not solved and no one called me to tell me that. Instead I spent time and money on a “fix” that wasn’t. I would have appreciated a call saying that you needed.time to figure out the problem, and a guestimate of the time and costs. Now I have to spend more time trying to get answers, finding a mutually agreeable time, and going thru all the hassle of getting there on MUNI again. AND spending more money on a 13 year old car. Yuck!
Dan was awesome! He took the time to explain to me about my car’s situation.
You always take great care of me and my car!
Chris kept me notified of diagnosis, cost and estimated time for repair.
Excellent !
I was disappointed that the recall service in April didn’t preemptively account for the clock spring difficulty I faced this week. However, I was pleased with the responsive service center crew. Alicia and Craig were prompt and helpful. Thank you for listening to me and make the best out of a very difficult situation.
Thanks for offering to bring the car down as I was on my way in. It was a huge help for my timing that afternoon!
Craig was spectacular. He was able to take care of me even though I arrived an hour for my appointment. My experience with Craig today was a reminder of why I remain loyal to Royal Motors. Craig is a RockStar!
I have long running experience with Craig and would recommend Craig as a professional.
Craig is always very helpful and find solutions for us so thank you!
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