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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1945 reviews 64%
4 star 747 reviews 24%
3 star 65 reviews 2%
2 star 173 reviews 6%
1 star 120 reviews 4%
Review Us
Aaron M.
5 out of 5
10/5/2019
Aldo’s great. Very helpful, good communication.
Anthony L.
4 out of 5
10/4/2019
My total experience was exceptional, from the friendly acknowledgment from Dwight and the other service advisors at drop-off to the similar experience at pick-up. A far better experience than at Audi of Concord and their awful customer service. Thank you.
Derek R.
5 out of 5
10/4/2019
Dwight was attentive and communicative A good guy.
Evan T.
1 out of 5
10/4/2019
I requested a tire rotation and my car wasn’t cleaned after service.
Erik S.
5 out of 5
10/4/2019
Ashley was very professional and answered all my questions and concerns perfectly. We’re very happy with the service.
Christine B.
5 out of 5
10/4/2019
Very helpful. Definitely went above and beyond to be helpful.
George A.
5 out of 5
10/4/2019
Great attitude.
Irene C.
4 out of 5
10/3/2019
Chris knew I needed to get my car earlier and helped get it done quickly so I was able to get my car in about four hours
Tina S.
1 out of 5
10/3/2019
My service for the recall was fine at the dealership, but I brought my q5 for the smog check today and it did NOT pass. I told the service advisor I was going to get a smog check this week and he said it should be fine. The smog person said all the sensors have been reset and I now need to drive between 50-100 miles between 40-60mph.
Barry B.
5 out of 5
10/3/2019
Excellent service!
Richard V.
5 out of 5
10/3/2019
Very response and kept me informed.
Vinay K.
5 out of 5
10/3/2019
Excellent work!
Joan H.
5 out of 5
10/3/2019
JIM Yared, is the MAN!! Ashley rocks and is very knowledgeable! Keep them happy for me. The best customer service EVER.
Daniel G.
5 out of 5
10/3/2019
Thanks for the great service.
Diana G.
4 out of 5
10/3/2019
I come back because of the great service!
Nina S.
5 out of 5
10/3/2019
Always a pleasant experience
Ilya O.
5 out of 5
10/3/2019
Great job as usual
Karen M.
5 out of 5
10/3/2019
Chris Sung was awesome.
Bre G.
3 out of 5
10/2/2019
Will never buy another audi. I’ve bought many luxury vehicles and the difference between real luxury and Audi is service. Call if you care. ****-****-xxxx
Deirdre H.
5 out of 5
10/2/2019
Jim always takes very good care of me and he makes me feel very special and important. I am extremely grateful to have Jim as my Volvo service friend. Thank you, Jim!

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