Frank Lee and everyone at Royal Motors has always exceeded my expectations while setting a higher Bar for how to treat customers.
From the purchase of my car to the 3.5 years of maintaining & repairing it ... Royal Motors & Frank Lee has held my hand every step of the way.
Even the body shop is great !!!
Frank did a great job and provided me with a prompt assessment of what the car needed and was very accommodating. Excellent service. I would rank the experience as 10 out of 10.
Great service - very personable advisor, car ready on time,
Explained all service work completed. Able to do recall on same visit with regular service, which was big time saver for me.
Really appreciate the extra effort by frank to coordinate parts order and service.
Always enjoy seeing frank.
Very clean BUT bathroom faucet inoperable
Excellent service as usual!
Frank is great. Gives clear and concise information. However, I am will not buy Hetta again. Rear-view camera stopped working at 5000 miles! I just nought in 2015 and it just stopped working in 2018. Went to you guys and 1000. was the price quoted to me. So yes happt with Feank but not with Jetta.
The car was mot washed and/ or vacuumed. Or was there the offer of that service.
All else was wonderful !
Frank was wonderfully professional and helped enormously,especially since I had failed to make an appointment. Kudos to your team all around.
Ashley was professional and of service. Thank you
Thanks for being so helpful!!
Adam was very clear while answering my questions regarding the lack of a spare tire in my car.
We were totally satisfied with the repair service - except - we
Received our vehicle with major scratches and dents on the left front fender,
Which occurred during the service. No one mentioned it. We came back a few hours later to show the damsge. We were instructed to bring the vehicle back on a Monday morning and that Audi will repair the damage in their body shop.
This is a great inconvenience since we live 3 hours away from your facility.
She was very professional ,polite and very efficient congratulations to Royal group to have her on your team.
Chris provides excellent customer service! I appreciate being able to work with him.
Ashley is wonderful. She is thorough, punctual and understanding. I choose your location over my more convenient location (Volvo Marin) bc of of the customer service Ashley and your team provide. Keep it up!!!
Aldo was very helpful and provided good and timely service.
Frank was efficient, professional, and trustworthy.
Aldo is so nice, professional and helpful. He is always straightforward and honest with information, timing and so on. Thank you!
Social