Responsive. Provided good communication on problem & updates.
We picked up our car from servicing and went to put our baby in his car seat. It had been undone—which we weren’t told. It also wasn’t just unbuckled. A day later we’ll be watching utube videos to figure out how it was removed and how to fix. If it needed removed-we would have appreciated being informed on pick up. And wish the person servicing the car had just undone the buckle.
My car was not washed. During my last service I was promised a future wash. Pretty frustrating when you pay a large amount for services .
My car was not washed. During my last service I was promised a future wash. Pretty frustrating when you pay a large amount for services .
Thank you,
Craig was great as usual.
I always satisfied with your service and very appreciate Christopher Sung for all his attention and help.Thank you.
Jim always provides superior service. I know I can trust him to get to the bottom of an issue, with quick resolution. He is also proactive on maintenance items which gives me confidence driving my mature (but aging gracefully) Volvo S80. That’s a big factor when I rate the vehicle in various surveys. Service is more than an operating unit - it’s also an objective. Jim delivers with a smile.
Explain more in detail about process of service and car rental reimbursement, and a need for better customer service.
Chris Sung has helped me for years/decades!? He is and outstanding member of your team. Rob Vanneman
Jim is great ~ I appreciate the text updates - they enable me to plan my day!
Klever was great, Car was done on time. Everything was was easy.
He has helped me in the past, and every time his customer care and service is superior.
Always the best service! We are loyal Audi owners and appreciate the care and knowledge of Adam Myers as our rep.
I was happy to work again with Dan - he is pleasant, courteous, and professional. He and Darren are why I would recommend Royal.
I have always received EXCELLENT service from Frank and the whole team actually. Additionally, this time i am especially grateful that you guys fixed my bumper, as i asked. Thank you VERY much again.
Chris is great. Always smiling and available to answer any question.
Thanks, Frank! Had drop off my VW Atlas and with Frank was able to complete the service on time. Than you!!!
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