The service was very good in person. However, I called ahead to ask a question and left a voicemail for both a service agent, and when I did not hear back, also called the manager. Neither ever returned my call.
Fantastic experience as always!
Extremely nice and helpful. Went above and beyond to make sure the service was great and easy. I am very happy.
Mr Chris Sung is one of the most outstanding service representative... comparing my 29 years with MBZ SF. Very professional, thorough,, courteous, explaining everything in details . A good model for Royal Motor Audi Service center.
Love working with Johnny Liu. Have been working with him for 10 years now with my former q5 and now the new one
Very nice and helpful guy.
Adam picked up on a misunderstanding between a staff member and myself when my TDI failed smog due to emissions covered by recall. He listened when I was frustrated and was fair and explained everything thoroughly. Excellent management and solid guy.
The check-in with Klever was smooth but the pick up fell far short of my service experience at other Audi dealers. It took nearly a half hour for me to have my car brought around after checking in to pick up and that required follow through on my part and when I received it, the new $300 tire that was installed looked terrible with grease all over it. One of the guys cleaned it off for me but I couldn’t believe it would be delivered in that condition. The service center was also not that busy at 3:30 in the afternoon. I’m on my my 3rd A4 and this was by far the worst Audi Service experience I’ve had.
Silvio was great and very responsive to all my needs.
Excellent service technician.
Dan is a Kool cat. I can tell he is focused, but fun. He's an asset to the team.
Silvio was absolutely awesome!!!
However, I called and left a message, and emailed three different times (with no response) to make the appointment in the first place. Of course that has nothing to do with Silvio though! He was fabulous.
Thanks so much for a smooth process and for making it possible for me to get back to the East Bay in a timely manner.
Ashley and Jim are great assets tomyour organization
Helpful friendly and thorough
Very helpful and great attitude. Would recommend.
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