Adam was tentative, informative and friendly throughout the process. Always keeping me informed and really made what is considered a chore an enjoyable experience.
I’ve been working with Chris for several years. He’s always a genuine professional and a pleasure to interact with.
Awesome service as always
As alway you guys performed top quality service and went above and beyond to make sure my experience was quick , easy and convenient. Thank you.
Professional and trustworthy. I’ve been bringing my VW R32 to RM for 12 yr and Mr Lee and his team have guided me thru the process with confidence.
Mr Lee has been professionally sensitive if a service was more costly than I anticipated and I trusted his judgement to assist me with prioritizing the services rendered. Always making me feel the customer comes first and is his priority
Everyone was so incredibly kind, helpful and informative - always satisfied with the great service your team provides. :-)
Very friendly and professional. I was in and out in 30 minutes which was great since I had my toddler with me.
Silvio was very courteous. He contacted me ahead of schedule that my car was ready.
He’s wonderful, thank you
Frank lee is an amazing professional! I would definitively come back again thanks to him.
We brought our 2010 AUDI A5 Cabriolet in for its regularly scheduled service. All services performed in a timely fashion.
When we picked up our A5, we then dropped off our 2018 allroad for service (oil change). All services performed in a timely fashion.
Speaking of fashion, when my wife dropped off the allroad, she left her eyeglasses in the waiting area. Chris was kind enough to not only retrieve and hold on to the glasses, but even offered to drop them off at our home in SF after he got off work. Remarkably nice.
I just can say enough how kind Chris and the team have been to my wife and I over the years. It is exactly this kind of not only professional, but personal, service that keeps us coming back to Royal Motors - Audi.
Best ~
Kim & Ken Duffy
Craig is always honest, professional and accessible. Craig in addition to Frank are a great team that I’ve been fortunate to have serviced my GTI for almost 10 years.
Adam is a stellar customer service rep - he set expectations, responded to my needs and communicated clearly. I only want to work with Adam when I'm there!
Johnny was, as always fantastic but the parts department were poor at communicating, were impossible to contact and ultimately resulted in my wasting time dropping my car off whenever tires hadn’t been delivered. I work locally but there’s no reason why this couldn’t have been better coordinated with all the systems you have in place. Johnny did everything he could to ensure my car got sorted the following day but the ‘new’ tires were dirty and yet again it’s a shame cars aren’t returned freshly washed, especially for loyal customers.
Tank you, for both Excellent & Friendly Service (much appreciated!)
My car was there at 7am. I had to call after 4pm to find out if my car was ready to pick up. It would be nice to get a text when the service is complete. The payment request was sent pretty fast!!
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