Extremely easy to work with!
I’m a big fan of royal motors and the outstanding customers device team. The post purchase customer service is awesome and the you to Silvio arms Darren.
This is the second year that I have taken my parents VW in for service. Last year I was very disappointed, but this year what a change. Frank had wonderful customer service skills, explained what was going to be done on their car, and had the VW ready when he said. If Frank is going to be at VW next year I will be back. Thank you Frank
Mr. Sung, always provide excellent customer service.
Thank you for fitting me into the schedule early.
This made it possible for me to get to my next appointment of the day easily.
I’m very grateful for the speedy service as well.
Sincerely,
Christine
Mr. Spingola delivered perfect,knowledgeable service in a respectful and engaged manner.
Frank kept me updated with my car while in the shop. Drop off car at 7am ready for pick up at 12. Frank is very knowledgeable and professional. Definitely go back to him again.
He Was very professional, very polite.
Jim is great and always makes me feel welcome, communicates clearly and the shop does quick, reliable work.
Dan is a superb asset to your team. He exemplifies the very best customer service I've experience in San Francisco.
Jim is always knowledgeable and professional. He kept me updated about the repairs. He was also extremely kind in helping me, even at 6pm when I arrived to pick up the car. He always goes above and beyond.
From drop-off to pick-up, it was an extremely efficient process. Frank was upfront and accurate about the amount of time and cost of the service. I couldn't be happier with the experience and Frank's excellent customer service.
Right on time, friendly attitude, short fix
First time working with Ashley - she's great - very thorough, knowledgeable, and communicated the status of repair and issues on time. She was very flexible in working with me on the additional repairs.
Johnny Liu continues to deliver the BEST quality service department experience over the years with his detailed and thorough car care analysis and repair solutions.
Glad he's still at Royal-Motors Service-Fepartmrnt.
What we appreciate is that Chris Sung always tries to find the most cost effective suggestions for us.
The wait for the car return was well outside what I expected at 45 minutes. There was apparently a mixup about whose car (not mine) the team was sent after, but one would think seeing a client waiting into 20-25 minutes someone would have troubleshot the problem.
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