Dan, rocks. He is professional and personable.
She is a credit to the service dept, top-shelf performer
Excellent customer service!!
Vehicle service took longer than communicated. Vehicle was not checked afterward to ensure that all concerns were addressed. I was told that all issues were fixed, however, the whining sound heard when backing up persists.
I waited for over 35 minutes for my car to come around for the pickup. That is entirely too long.
I was appreciative of the thorough job done checking out my vehicle, performing the recall repair and securing and installing a new tire.
Jim was fantastic! I just moved to SF from Louisiana, where I had an excellent Volvo team. They set the bar high, but Jim made it clear today that the quality of service I will receive at Royal will challenge that of the New Orleans service department. Thanks again for a painless visit!
Very satisfied customer service was excellent
Chris is great. Thanks for all of your help!
Excellent customer service! Everyone was great and things were efficient and friendly!
Got the job done quickly!
Silvio was awesome! He was friendly and listened to my concerns, repeated them back to me to be sure he got all the details. Best communication from that location so far. The service was very efficient and as expected. Car was ready on time with no delays or issues. Check out was smooth and reimbursement for taxi was easy. Great job all around!
Christopher Sung is very knowledgeable, professional and experienced. Truly the best advisor I have had to work with in my 20+ years of owning Audi vehicles.
Chris Sung is always professional and helpful.
I brought my vehicle for a pre-purchase inspection. Klever correctly pointed out that the 35000 mile service was due and I could do that instead; potentially saving me money. He was right. Additionally, he recognized that I had a couple of services that I had paid for that I hadn’t used. The service was included in that paid service. All in all a great attentive employee, who went above and beyond.
Craig was great! Thanks for the help today.
Johnny has consistently been very attentive, very helpful and conscientious in helping me. He has been my service advisor for mire than 10 yrs now. Thank you.
I submitted a thorough Yelp review regarding my continued happiness with Frank Lee...he is the sole reason I come to RM. I understand that Frank has the team to deliver the service....however Frank is the Face of RM ...he is honest and spot on! He never over promises...he is the person who delivers the good news along with the bad...I never question his direction and I known that I can can trust him when he speaks on behalf of his team of technicians...
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