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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1945 reviews 64%
4 star 747 reviews 24%
3 star 65 reviews 2%
2 star 173 reviews 6%
1 star 120 reviews 4%
Review Us
Matthew M.
4 out of 5
10/31/2019
Johnny was helpful, had good attitude and called me on time to tell me car was ready.
Patrick K.
5 out of 5
10/31/2019
Professional
Nicholas M.
5 out of 5
10/31/2019
Jim and Ashley provide A++++ service
Eli K.
5 out of 5
10/31/2019
Excellent communication and friendliness throughout the experience.
Lori R.
4 out of 5
10/31/2019
It would have been good to have a car washed with the service
Lin T.
5 out of 5
10/30/2019
He provided outstanding services. I will come back again.
OMAR Z.
4 out of 5
10/30/2019
Craig honesty and professionalism are simply the main reason me and my son keep returning to Royal. Hats off to Craig and the team.
Mary Ann.
5 out of 5
10/30/2019
I have delt w Frank Lee on previous occasions and he is always very professional and accommodating. Thank you
Jeffrey S.
4 out of 5
10/30/2019
Great service and got my car back sooner than expected .
Dalton N.
5 out of 5
10/30/2019
Aldo is the man. Very knowledgeable, professional, and direct!
Eileen L.
5 out of 5
10/30/2019
His estimated time of completion was correct. He sent an email to say car was ready. He explained how I get refunded from my uber ride. He was friendly and professional.
Stephanie P.
4 out of 5
10/30/2019
Chris is excellent at his job. He is always forthright about what my car needs, let’s me know what is coming up, and does it with a smile. I feel he cares about me and my car and I appreciate his superior customer service over the last 6 years.
Andrew O.
5 out of 5
10/30/2019
Brought my Touareg in for an unexpected service and Craig got things sorted out right away. Repairs were done earlier than promised, and right at the quoted price. Definitely a great service experience.
Barbara R.
5 out of 5
10/30/2019
I always know that my vehicle is in good hands with Chris. Thank you!
Sharon N.
5 out of 5
10/29/2019
Always so helpful & professional! Keeps me informed and confident that the best job will be performed!
Yee-Pei L.
4 out of 5
10/28/2019
Adam was righting an issue from before and he provided the type of service and attention to detail that I expect from an Audi service provider. Thank you, Adam!!
Brenda G.
3 out of 5
10/28/2019
Finally got window washer bottle fixed
Caren P.
5 out of 5
10/27/2019
Good communication along the way.
Joanne S.
5 out of 5
10/27/2019
Adam was very helpful and the service was great.
Paul B.
5 out of 5
10/27/2019
Silvio is one of the nicest service agents I have ever dealt with. The work was completed in record time. Love that I can come in in a Saturday at 8 am.

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