The provider Mario Ortiz is a gentleman ,very helpful , great attitude,
Definitely I want to help me again.
Alvin was great and always is. However, your service department damaged my car while installing the replacement parts. It’s pretty ridiculous that I bring my car in for service and it comes back damaged and the employee who worked on it doesn’t say a word about it. I’m guessing he hoped I wouldn’t see?? Alvin is in the process of repairing, but I’m not sure if it will be acceptable.
Jose was great but I had appt for simple oil change at 8 am don’t leave till 11am
Still rattling and squeaking after the second time ringing in the car and said some bushings and not backordered I would’ve liked to of known in more detail what is wrong and when the part might be and I don’t feel safe driving a long distance with this car.I just found out four months ago I have cancer stage four I would like to enjoy my car while I’m still around Mondo and Richard are fine it’s the mechanics or to find out what was really wrong with my car
Mario was very good, however they did not have any keto options for donuts and that’s just a big no no. I will be returning Monday morning at 7AM to check and see if the dealership has gotten their high carb act together.
Yes, Alvin address what was with issue that was found and offered if I wanted shuttle service
Thank you for making sure my vehicle is running at its best.
I think this might be the 3rd time Roberts helped me. Great guy, good conversation through the whole process of getting me in and on my way!
Richard is the best!!! Always friendly and ready to help!!
Very satisfied with customer service
Thank you.
Robert was very helpful!!
It was a great service from Jose nice person and very good job
Rude and disrespectful staff. Terrible experience overall. Will not return. There are two Chevrolet’s in our household. Neither of which will ever go to Martin Chevrolet for service again.
Brought our Volt in due to paint peeling issue on rear bumper and general maintenance. Service advisor claims bumper has been repainted and thus the factory warranty does not apply. Bumper was never repainted by us and the selling dealer (Buena Park Chevrolet) says they didn’t repaint the bumper prior to delivering the vehicle to us. The car is only 1.5 years old and has less than 9k miles on it. It’s always parked in our carport and well kept. This is clearly a manufacturing flaw. I was offered no proof that the bumper was repainted, only speculation on the service advisors part.
Upon picking up the vehicle, the service advisor directed me straight to the cashier. Didn’t get up from his desk even to greet me or go over what was done to the vehicle as part of its service. When I got to the cashier, she was staring at her cell phone and didn’t acknowledge me for almost a minute.
After signing my paperwork I went out front to wait for my car. I could see it sitting around the corner and nobody appeared to be making any attempts to bring it to me. I walked over to it and was rudely yelled at by one of the porters to leave the area as it was for employees only. I had a long day at work and had to leave early to come get my car. I just wanted to retrieve it as quickly as I could. When he finally pulled my car around, he loudly said “YOU’RE WELCOME”. I told him he needed to work on his customer service skills at which point he got very irate. Extremely unprofessional behavior from this gentleman.
Overall, not impressed and this experience and lack of professionalism from each and every employee I interacted with has soured me from this dealership and the Chevrolet brand. I used to work for a Lexus dealership in the service department and would have been fired if I treated a customer this poorly. Please do better.
Mario Ortiz was very professional.An excellent customer service representative.
However car was not adequately repaired by the technician and I had to spend an extra hour coming back and having it done correctly.
The customer service rep that helped us was Dean, not Richard, and he was excellent!
All the problems I had with my truck 3 or 4 were fixed in one day I’m very satisfied with all the services on my truck
Super friendly and helpful staff!! Great people!!
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