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Real Reviews From Verified Customers

Service Center Review Summary

5 star 7602 reviews 71%
4 star 2186 reviews 21%
3 star 202 reviews 2%
2 star 371 reviews 3%
1 star 301 reviews 3%
Review Us
Andre Y.
5 out of 5
3/2/2025
David was excellent. Very friendly, explained my options very well. Would absolutely work with him again.
Matthew S.
4 out of 5
3/2/2025
The whole process was great and smooth, from dropping off the car, receiving a loaner, picking up the car after the service. We had polite customer service until someone who was named Wendy. She scared us when she made some hard punishment statement to the team.
Renee C.
5 out of 5
3/2/2025
Good communication, I always knew what was going on and as soon as my vehicle was ready.
John S.
5 out of 5
3/1/2025
Thanks for a great first time experience with the Putnam Lexus service center!
Hyun Sook.
5 out of 5
3/1/2025
Mario was incredibly helpful with my car issues! He was professional , very knowledgeable, and caring. His communication was exceptional too, letting me know about the updates!
Jeanine L.
5 out of 5
3/1/2025
Randy is amazing! Give him a raise! :)
Padmanabhan S.
4 out of 5
2/28/2025
Ben is great!!
Tuhin G.
5 out of 5
2/28/2025
Mario was very professional and engaged throughout the appointment
Nancy D.
5 out of 5
2/28/2025
George is always friendly, professional, and informative. He answers my questions with courtesy, and considers my requests seriously. I appreciate his calm, organized demeanor in a world of fast-paced transactions.
Frederick W.
5 out of 5
2/28/2025
Your customer service is AMAZING! It is a pleasure to work with Putnam Lexus. Thank you for such a great experience!
Virginia R.
4 out of 5
2/27/2025
Only comment here is-the technician spoke a little bit fast when showing the video from where the damage is that requires repairing, other than that I appreciate the service and car wash! Thank you!
Laura B.
5 out of 5
2/27/2025
David and Jesse went above and beyond to make this experience seamless. I look forward to bringing my Lexus back for service!
Haihong S.
4 out of 5
2/27/2025
We sent our car just for a regular oil change service, but Randy found out a big problem and had it fixed in a few days under warranty for us. Meanwhile we got a rental car to us. Thank you so much Randy!
Kevin T.
4 out of 5
2/27/2025
30,000 mile service completed in 2 hours.
Craig R.
5 out of 5
2/27/2025
thanks
Rebecca E.
5 out of 5
2/27/2025
Randy was very helpful and a pleasure to deal with today.
Sharon L.
4 out of 5
2/27/2025
Randy is awesome! A+
Monika G.
5 out of 5
2/27/2025
It is always a pleasure to do business with George at Lexus service center.
Kazuyuki M.
5 out of 5
2/26/2025
We are very satisfied with your service!
Vidal E.
4 out of 5
2/26/2025
Mario is great

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