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Real Reviews From Verified Customers

Service Center Review Summary

5 star 7604 reviews 71%
4 star 2188 reviews 21%
3 star 202 reviews 2%
2 star 371 reviews 3%
1 star 301 reviews 3%
Review Us
David C.
5 out of 5
2/20/2025
I very much appreciate Randy’s professional capabilities and warm demeanor. We are now loyal Putnam service customers.
Anna M.
4 out of 5
2/20/2025
Randi is a star
Adam K.
4 out of 5
2/20/2025
Everything was completed on time including the shuttle drop off and pick ip. Thank you both to Mario and the nice driver.
James B.
5 out of 5
2/20/2025
Prompt service. Delivered back to me before scheduled time. Always happy to deal with Lexus service.
Dinah T.
5 out of 5
2/20/2025
Alma is very courteous and professional. She always ensures that I have a great service experience!
Tamara L.
5 out of 5
2/20/2025
Great job! Finished on time.
Lina S.
1 out of 5
2/20/2025
Tried to get us to use our 30K service when we still had our 25K service…our appointment was for ‘low oil’ which frankly should have been covered outside of service. But to suggest we skip the 25K service we paid for and go straight to 30K with oil change when we don’t yet need oil change is shady. Shady George
Gregory H.
5 out of 5
2/20/2025
Courteous, knowledgeable, patient, thorough.
Marilyn L.
4 out of 5
2/20/2025
A very good experience. The entire team, from scheduling to vehicle return is the very best. Lexus know how to deliver quality service.
Anabella C.
5 out of 5
2/20/2025
Alma was very good
Bharathi S.
5 out of 5
2/20/2025
George Aguirre was very professional and provided updates before starting the inspection and repair and upon completion!
Frank B.
5 out of 5
2/20/2025
AMAZING service!!!!
Andrea F.
4 out of 5
2/19/2025
The whole process was great! Arrived at the scheduled time and Alma was already starting the registration right away. She is very enthusiastic, friendly, and knowledgeable. She explains everything in clear terms with no hidden cost. She doesn’t push you for buying additional service. It was a pleasant visit. The videos are also great for customer to see.
Eric D.
5 out of 5
2/19/2025
Randy always updated me with the status and explained what is happening.
Shelley B.
4 out of 5
2/19/2025
Mario kept me constantly updated about the progress of my car. Both he and the mechanic took the time to ride with me to listen to the problem. Very pleased with service.
**** L.
5 out of 5
2/19/2025
Efficient and listened to our concerns and wishes.
Donna H.
4 out of 5
2/18/2025
Alma provided great service. Introduced herself as check me in quickly and was professional. On another note, I was disappointed that my car was recently at Lexus 8 or 9 days and they did not perform 25k service at that time.
Liliana R.
5 out of 5
2/18/2025
Completely satisfied with the service they provided
Kin Y.
5 out of 5
2/18/2025
Amazing service from whole team
Philip O.
5 out of 5
2/18/2025
Alma was very pleasant and welcoming. Very pleasant with her customer service

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