Lexus of Westminster Auto Repair Service Center

Charlie was very nicely and professional at his job. Thank you.

From customer service to technician all is very nice

He was very friendly and accommodating

Jared was very professional and friendly. He answered all my questions and took care of all my needs!!

I am completely satisfied. I thank Bill for his help.

Very curious and helpful

I was not happy with the services on 3/8/25. I did the 50k maintenance with Don on 3/3/25. I told the receptionist guy that picked up my car that I needed to change the key battery also. However, they didn’t change the battery and the car wash as well. The customer service called and told me to bring my car back later. However, they treated me like I was asking for free services when I brought my car back on 3/8 (except the guy works in department parts, he was nice to me). I paid $1200 for service so it was not like I wanted to ask for free stuff, but the car wash usually included in the maitenance services. If it’s not included anymore, please let me know. I will be totally happy about this. I hope you guys will treat customers better next time because Lexus is a luxury brand name car. I like to drive Lexus and I don’t want to bring my car to another Lexus dealers because this one is closed to my house. Thank you.

Charlie is by far the ultimate service administrator. He is El Primo ! The best Captain of the Lexus service management also a very thoughtful and considerate gentleman ???? thanks Carl !

Brando is very courteous and friendly. I am glad to have him as my service rep and I will definitely seek him out again for all my future needs.

My service consultant bill was great. It was when I picked up my car and the valet was backing up the car I noticed the rear backup tail light was out. I asked if he knew if it was something easy to fix and if I could just buy a bulb and do it myself. He said he didn’t know and I had to talk to Bill who was with another customer. I asked if there was someone else I could talk to and at first he said no then when I questioned that again he said he guesses I could talk to another consultant. He then directed me to Jared who was helpful enough but really didn’t have a clear answer. Based of his limited explanation I decided I would have to have it fixed later. So the points I am trying to make was the valet made it really difficult to get an answer (that I never really got) and should the fact that a light was out on my car been noticed when my car was being serviced and inspected? Kinda makes me wonder how carefully all those things listed on my invoice are actually checked.

Charlie was great to work with, he was helpful and easy to talk to.

Great service

Great service

Perfect

I felt confident that Jonathan was trustworthy and he made my experience very simple.

Jared is always very helpful and efficient. He genuinely cares for his customers and is professional.

Very kind and professional workmanship

Good service, but nothing spectacular. I get the same care, service at Toyota Place.

Jared is very professional very helpful and he’s very honest with everything. He tells me all the time I’m 100% satisfied.

Brando and Jr. were very helpful and knowledgeable. I couldn’t ask for a better service experience. Thanks.