Mazda of Orange Auto Repair Service Center

The only problem is since the remote battery was replaced, the doors won’t lock or unlock anymore. Luis was very attentive

Excellent service!

Thomas was very helpful and so nice! He worked with me to get my car rekeyed after I had a car break-in and my spare key stolen.

Extremely professional and friendly staff! I may just be used to being asked about changing filters while they can and not just receive the recommendation when receiving my car back. Yes could have decided to change them at that moment. Or if they don’t need change yet then it shouldn’t be in the report.

I am disappointed so far with the lack of professionalism and customer service standards. I received a loaner vehicle that is dirty both inside and out. I asked Luis who I spoke to initially to update me personally and he didn’t. It took 6 hours for Paisley to contact me about the status of my car. I understand if it may have taken that long, but a simple heads up would have been nice. She left out the status of my breaks when we spoke, and when I texted her about it, she didn’t respond. I am dissatisfied with my concerns about my breaks being addressed since this is the second time I’m bringing it in within a week and still the issue persists. She told me she wouldn’t be there Saturday and that someone else would contact me to update me about my car that day. No one has. I do not feel confident about this experience. For a person spending hundreds of dollars and a premium price to service my car, I’d expect better customer service standards.

Excelent service Thank you

Service was quick & thorough.

Paisley was extremely professional and accommodating.

Reexelent

Tom is always great!

Your service personal were very helpful.

Thomas was awesome

Very satisfied she showed concern for the problem and left me confident she would fix the problem. Very capable and competent a great asset for your dealership

Thomas was very informative and kind. He and the other workers made my experience very quick and easy!

I appreciated the text messages making the communication very clear. Also I questioned a deal that was sent to me through email as a Mazda owner, but was listed for Motorcraft (Ford) parts. It was a true form of false advertising. Tom brought it to the managers attention and honored the deal.

This is the second time Paisley he helped me with service. She’s awesome. And a two hour service was done early. That’s a first. I will be coming back to Mazda or Orange.

Very attentive. Super speedy. Explained concerns. Always professional.

Great service experience with one exception. I asked for oil and filter change but it was not done. Just an oversight.

I’m very satisfied with the service the guys were very helpful And professionals

Luis was very cordial & professional. I was satisfied with the service I received.