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Real Reviews From Verified Customers

Service Center Review Summary

5 star 216 reviews 71%
4 star 67 reviews 22%
3 star 6 reviews 2%
2 star 10 reviews 3%
1 star 6 reviews 2%
Review Us
Farid S.
5 out of 5
1/8/2019
Derek is very friendly, professional, and highly detailed. He took great care of me and my Lexus.
Sabrina E.
5 out of 5
1/8/2019
Derek was very helpful and courteous, he was very professional and prompt,and explained everything to me well.
Jessica H.
5 out of 5
1/8/2019
Another great experience! These guys really aim to please and work as a team. Thanks again!
James K.
4 out of 5
1/8/2019
Derek is always foremost concerned with making the customer happy. I trust his opinion completely. He would be hard to replace
Kathleen F.
4 out of 5
1/8/2019
Edward Simeon is the main reason I do business with SB Lexus.
Pamela G.
5 out of 5
1/7/2019
Edward is always helpful, courteous and prompt to respond. Great service as always. Very happy.
Dulce R.
5 out of 5
1/6/2019
Thank you for the great service.
Norma H.
3 out of 5
1/6/2019
I was very happy that the damaged trim and scratched bumper on my newly purchased preowned vehicle was repaired at no cost. I’m also grateful that my gas tank was topped off after the software recall was forgotten but then taken care of. Gestures like this are what makes Lexus customer service great!
RAND H.
4 out of 5
1/6/2019
Love my Lexus & equally delighted with service agent Derek Bishop who keeps my Lexus in prime operational order...YEAH LEXUS!!!YEAH Derek!!! RAND H
Norma E.
5 out of 5
1/6/2019
Isaiah was very helpful and professional in working out pick up and delivery of my vehicle.
Ralph B.
2 out of 5
1/5/2019
Lexus service had a bad day. They were 30 to 60 minutes later than their pickup and delivery commitments.They were courteous but stressed
RAYMOND R.
5 out of 5
1/5/2019
Great service!
**** M.
5 out of 5
1/5/2019
Always treated well.
Jeffrey N.
5 out of 5
1/5/2019
EXCELLENT service!!
Marcos B.
4 out of 5
1/5/2019
He provided with the best service possible. He was promt to check me in and habe my vehicle serviced.
Paris B.
5 out of 5
1/5/2019
Edward always takes great care of us. We get wonderful service from Edward and DCH Lexus of SB. Thank you!
CINDY C.
5 out of 5
1/5/2019
Very attentive and explained everything. Good experience.
Jeff P.
5 out of 5
1/4/2019
Fantastic communication. Everything was done so well. Thank you Derek, the techs and to Miguel who shuttled me back to pick up my car. Perfect.
Tom A.
5 out of 5
1/4/2019
Good work
Charlotte W.
5 out of 5
1/4/2019
He is polite, thorough, personable & extremely efficient!

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