Service Center

Real Reviews From Verified Customers

Susan J.
4 out of 5
12/28/2018
Edward is quintessential. A gentleman: professional and personable. Trust him totally and love working with him. Great service all around from everyone I encounter. ????
Joan A.
5 out of 5
12/28/2018
Edward kept his word. That is important to me.
Miguel R.
5 out of 5
12/27/2018
Edwards was very nice and helpful, he made sure I had a good experience serving my car A plus
Victoria B.
5 out of 5
12/26/2018
Mr. Simeon is consistently competent and always courteous and friendly.
Jimmy D.
1 out of 5
12/23/2018
Everything was great, except for the loaner vehicle. My wife is allergic to cats and dogs and the car was covered in white animal hair, thus requiring her to take medication to be able to breathe.
Pricilla Q.
5 out of 5
12/23/2018
Amazing customer service. Always a pleasure and great experience. Derek was amazing!
David H.
5 out of 5
12/22/2018
Derik was very friendly & courtious. Out standing in all respects. EVEN MADE ME SOME COOKIES AS THEY HAD RUN OUT. I would highly recommend Derik.
JACLYN P.
4 out of 5
12/22/2018
Derek was awesome! Checked me in quickly. Made me feel at home.
Marilyn J.
5 out of 5
12/22/2018
Best service.
DALE V.
5 out of 5
12/21/2018
Phuong is always helpful, knowledgeable and gracious. He strives to give the customer a superior experience.
MARIO F.
5 out of 5
12/21/2018
Excelent and great with him
LEROY H.
5 out of 5
12/21/2018
The service, as usual, was terrific! Edward is always taking good care of us.
Julie G.
5 out of 5
12/21/2018
Thankyou Edward Simeon, your are the best????????????
Art G.
4 out of 5
12/21/2018
Great service writer. Best we have had at any dealership. He is professional and makes customers feel important.
Cindy D.
5 out of 5
12/20/2018
Derek is always such a pleasure to work with!
Susan S.
2 out of 5
12/20/2018
First, the process was incredibly slow and uninformative. Took almost 3.25 hours to program a car key...and we watched the process itself, which took 4 minutes and 25 seconds. Service tech looked at car, then walked away and worked on two other cars for two hours. Tech advisor said "it can take all day to reprogram a car key." Perhaps you might want to look at the Lexus dealer on youtube that recorded the whole process in 6 minutes and ten seconds including an explanation of how the key works. And of course I watched the technician and saw him in the car for the four minutes mentioned. It does not take 3.9 hours to 'load software' on anything on the planet including an Atlas rocket! Seriously, we aren't dumb. And our advisor was anything but courteous or helpful. Second, really Lexus? $600 for a car key? It isn't a new Iphone x! $300 labor for that 4 minutes and 25 seconds? $300 for $20 in electronics? We all know car dealers gouge, but I will say our key for our Porsche Cayenne was $295, half the price for a car that is twice as nice and vastly technologically superior as well as twice the price. Our Mercedes as well, half that price. Everything at Dah Hong Chong Lexus seems to have changed since we bought our car - seems in disarray, like no one is managing anything. I think we wont be buying here again.
Jeff G.
5 out of 5
12/20/2018
Outstanding
AUGUSTO C.
5 out of 5
12/20/2018
Thank you Efrain for your expertise blessings Dr AUGUSTO C
Marlene S.
5 out of 5
12/20/2018
Edward was great
Sheri M.
5 out of 5
12/19/2018
Excellent service, as always.

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