Excellent in all respects
Mr Simeon was very professional, friendly & welcoming. He followed up with me via email to check to see if I have any questions or concerns regarding my car. The was done very timely and I really appreciate that. I am very happy with the service.
Best regards, Janet Hill
Thanks so much for all services with my car I am very satisfied
He was patient and thorough. Thank you.
Everyone went above and beyond today. Especially Isahiah. Thank you!!!
Edward is the absolute best. I have total confidence in him.
Car looks great. I appreciate the great help that Edward provided.
Excellent Service! Attention to detail! I needed a courtesy pick up and It was sent once the car was ready. Thank you.
I've been dealing with Lexus dealerships for almost 20 years and have always experienced competent, friendly and wonderful service: today was no exception. You folks definitely know how to treat your customers. Phuong was a pleasure to deal with. Thank you
Isaiah Figueroa did of nice job of greeting us and filling out the required paper work in a timely fashion. He texted me about an hour and half later to tell us that the air was ready.
Derek was very polite and professional. He addressed all of my concerns even though many were relatively unimportant. I also appreciated a clean car at the end. My only disappointment came when the service light which was illuminated upon my arrival at DCH but would not come back on, came on immediately as I drove away. I guess I’ll have to schedule another appointment since the “check AHC 4 wheel” issue has yet to be resolved. Everything else was top notch. Thank you.
Awesome service!!!!!. Service personnel was awesome, really nice people.
Edward is exceptional, he takes care of his customers and gets to the point making it very easy for you to express your concerns and issues regarding the repairs in your car. I think he is exactly the type of person customers want. I really appreciate his patience and concerns regarding my services on my vehicles.
Derek was very responsive and courteous discussing the service issues pertaining to my Lexus.
Friendly
Efficient
Accommodating and professional
I had an appointment at 8:30am for regular service...oil change, etc. I let them know I would like my vehicle done by 2, and Edward wrote 1:00 on the paperwork to get it done quicker. I showed up at about 1:40 to inquire about my vehicle as I hadn’t heard anything in regards to an update. I was told the service was being completed AT THAT TIME, and that my tire needed to be patched. This is 5 hours after I dropped my car off!! My vehicle was not ready until close to 4:00pm. I honestly do not understand how it took THAT long for something so simple, especially when I had an appointment. So disappointed.
He is the best service guy!
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